1009 S Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Christine P
Service person arrived on time. Original diagnosis was to replace a board and a sensor to correct my problem with my dishes not drying. I commented that this was quite expensive for a dishwasher that I have not been completely satisfied since day one. My machine is only 2 years old and this is the third or fourth service call. We agreed on just replacing the sensor and so far, so good. Technician was polite and knowledgeable and did not press me into buying the suggested board.
R M
issue is still pending. They will send out tech #4 once I can get around to make yet another appointment.
Anthony P
The repairman arrived and spent some time looking at the refrigerator and then told me he couldn't fix it. He was at my house for less than 30 minutes. I was exactly the same when he left, less $129. They didn't even offer a coupon on a new appliance. I wish I had simply bought a new appliance and used the money toward the purchase. (The fridge was 15+ years old.)
Customer service response - Thank you, Anthony Pilozzi , for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2021
Nick D
The technician was excellent and provided good service. I am very dissatisfied though with Sears protection plan on the whole. So the technician gets five stars and Sears gets one.
Customer service response - Nick DiCicco, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2023
