100 Commercial Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
dishwasher
We started up our dishwasher after dinner tonight and after about 20 minutes of it running, we left the kitchen thinking it was good and we went back in the kitchen only to find tons of water and suds. I took the bottom off of the dishwasher and the clip that holds the hose on to the pipe was not even on it. So needless to say, my wood floor sucked up tons of water. Glenn is not a people person. He comes off angry.
Peter H, Gardner, MA
Customer service response - Dear Peter thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2023
not fixed
technician left halfway through wash cycle. Washer leaked at spin/rinse cycle. Washer Not fixed.
Janet S, Leominster, MA
Customer service response - Hi, Janet , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 02, 2023
If I could give no stars I would
The warranty is a joke and a waste of money. We were told to get rid of our fridge that was so rotted and smelly from it breaking down while on vacation, we did and now you won't replace it.
Stephen S, Fitchburg, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 26, 2024
Friendly guy, but it's still broken
Adair was friendly and polite. He spent about an hour working on my washing machine before telling me it was good as new and leaving. Unfortunately, while the agitator was repaired, the suspension is as bad as it ever was (it might actually be worse. the noises are extremely alarming). He was perfectly pleasant but I can't really rate the service any higher since I paid to repair a machine that I still can't really use.
Caitlin S, Leominster, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Don't waste your money!
Been without a dryer for over two months techs keeps coming out saying it's fixed and go to use it next day. It's not fixed. Find some people that actually know how to repair things!!
Stephen S, Fitchburg, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 27, 2024
Awful!
This is the second time a tech came to fix the dryer and it's still not fixed!! I've been two months without a dryer and then tell us they can't come back for a month! Not acceptable. Avoid the sears warranty at all cost they are incompetent.
Stephen S, Fitchburg, MA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 27, 2024
An absolute disaster
There was NO difference in the refrigerator temperature between the last visit and this visit. Although pleasant, the tech seems underqualified and overconfident. I have now been a whole month without my refrigerator!
Sherryanne S, Sterling, MA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 21, 2024
