250 Granite St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service provided by Timothy
Timothy was very patient and professional during the diagnostic evaluating of my Kenmore washer.
Columbus J, Randolph, MA
Washer
Great employee. Great attitude very knowledgeable and he was very polite
Stephen B, Weymouth, MA
Treadmill repair
Stephen's service was exceptional, however the service on the part of Sears to diagnose and fix the problem was subpar and frustrating. The problem was misdiagnosed in September by another technician. A motor was sent to my home. It had not been packed properly...must have been dropped in transport and arrived damaged. I did not find this out until the tech arrived for the appt. A new motor had to be ordered. This took months. When it arrived Stephen came to install it. He quickly realize the problem was not the motor, but the belt...which had to be ordered. It arrived in January and Stephen installed it and all seems to be working at this time. It took 4 months to change the belt on my treadmill. This treadmill is used for rehab and during this time I was not able to use it at all. Stephen was great, however the rest of my experience was not a positive one. I have had a service contract with Sears for years and have never had to deal with such a run around when it comes to service.
Denise B, S Weymouth, MA
Dishwasher
The technicians called ahead, arrived on time and seemed very knowledgeable. They thoroughly went over the dishwasher and made helpful recommendations.
Megan M, Randolph, MA
Happy Customer
Geraldine was Awesome! He examed .the.dryer & explained the issue and fixed the dryer. I appreciated his patience.
Cortina V, Dorchester, MA
Excellent workmanship
Vintley completed the tadk at hand in a timely n professional manner.
Norris C, Dorchester, MA
Rate technician Albert M excellent
On time, conscientious , focused. Work was organized and neat. Informative and professional. My refrigerator is up and running, after waiting for 4 weeks no service at all at a great financial cost When asked, our tech would provide us with useful information about maintaining aspect of our Refrigerator that was useful.
Sandi B, Dorchestr Ctr, MA
Dryer Hot again!
Our five year old Maytag is now working nice and hot again. Our dryer stopped working properly during the summer so we just use the clothesline. But now getting into the winter we want it working again. Thanks to the technician he was able to make the repairs in under a half hour. Well worth the money and not having to buy a brand new gas dryer. Thanks Sears technicians.
Stephen D, Dorchestr Ctr, MA
Repair Washer/Dryer combo
Repairs were completed quickly and efficiently. The serviceman was very personable and courteous.
Karen R, Quincy, MA
Great job
He did a great job and very pleased with his work.
Kathryn J, Hull, MA
