7000 Veterans Memorial Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
cynthia wagley
Very efficient and knowledgeable! Pleasant soft spoken man!
Customer service response - Thank you for your positive review, Cynthia! We're glad to hear our technician was efficient, knowledgeable, and pleasant.
Sears Home Services on March 01, 2025
Paul Carey
The technician was very professional and did a great job.
Customer service response - Thank you for your positive review, Paul! We're glad to hear our technician provided professional service and did a great job.
Sears Home Services on January 30, 2025
Mrs. Kim M. Isom Green
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 19, 2025
Chris Schilleci
Roberto did a great job diagnosing the problem quickly and did an even better job fixing the washer machine.
Customer service response - Thank you for your positive review, Chris! We're glad to hear Roberto quickly diagnosed and effectively fixed your washing machine.
Sears Home Services on January 14, 2025
Boyd Campbell
I am giving a 5 star rating to your tech, He was very good and knowledgeable at his work, thank you
Customer service response - Thank you for your positive review, Boyd! We're glad to hear our technician provided knowledgeable and good service.
Sears Home Services on January 02, 2025
Robert Connor
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 30, 2024
Earl Incardona
Byron was extremely thorough in his handling of the appliance and his housekeeping throughout the process. He was knowledgeable and excellent with his tools, as well as his attention to detail of the processes for which to troubleshoot and fix the issue. I would recommend Byron anytime. However, the communication systems Sears has in place with their automated system has many details left to be desired. This was an absolute nightmare dealing with the system and the inability to speak with a human. Multiple times via text and email I was prompted to select an earlier appointment date. On all occasions, the system didn’t acknowledge or wouldn’t allow me to select the appropriate choice to update date/time. This was frustrating on every level. I was relegated to use the chat feature on the website, but that wasn’t foolproof either. Sears Home Service has a lot to be desired in the communication front from when the technician will arrive (window wasn’t accurate and kept changing) to how they contact you via text/email, but never phone. Good luck with their services!
Customer service response - Thank you for your detailed review, Earl. We're glad to hear Byron provided thorough and knowledgeable service, but we apologize for the frustrating communication issues you experienced. Your feedback is valuable and will help us improve.
Sears Home Services on December 19, 2024
Joyce Jefferson
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 16, 2024
Darnell Howard
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 16, 2024
Ronald Clark
Great service!!!
Customer service response - Thank you for your positive review, Ronald! We're glad to hear you received great service.
Sears Home Services on December 09, 2024
