912 S 12th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
sandra B
Technician was great efficient and friendly. 5 stars for him. Your AI program stinks. The time slot from 8:00 to 5:00 means the homeowner has to take a day off from work and keep checking the phone to see any updates to the service schedule. There is no way you can talk to a human and no way to try to explain anything to A I. AI sent me a message as to when tech would be coming. Here is screenshot of your so called efficient way of scheduling. Technication called me and told me when he would be here. Hats off to him thumbs down to you.
Customer service response - Thank you for your feedback, Sandra! We're glad to hear the technician was efficient and friendly. We apologize for the inconvenience with the scheduling system and appreciate your input on improving our service.
Sears Home Services on July 22, 2025
Emma A
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 16, 2025
Tony E
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 10, 2025
Janie H
Very knowledgeable, very nice and fixed my refrigerator freezer. Thank you
Customer service response - Thank you for your positive feedback, Janie! We're glad to hear that our knowledgeable and nice technician was able to fix your refrigerator freezer.
Sears Home Services on July 09, 2025
Donna W
Gary is very nice and seems to know what he’s doing. I am not happy that you charged me $100 twice to fix the thing that never got fixed for one minute. Then when I call for a refund you tell me you have to figure out if I am due one. No one wants to pay you to fix the same thing that you never fixed in the first place
Customer service response - Thank you for your feedback, Donna. We're glad to hear that Gary was nice and knowledgeable, but we apologize for the billing issue. Please contact us directly so we can address your refund concerns.
Sears Home Services on July 01, 2025
raymond J
Arrived when expected. Did an excellent job. Very nice. Oh no! Washed 1 load and it quit. Very unhappy with service.
Customer service response - Thank you for your positive feedback, Raymond! We're glad to hear that our service was timely, excellent, and pleasant.
Sears Home Services on June 25, 2025
Cody C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 15, 2025
Charles I
Customer service response - Hi Charles, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 12, 2025
jacob E
Very happy with the repair completed very quickly I bought the appliance insurance for future repairs the repair technician sent was very professional and helped with some availability problems on my part
Customer service response - Thank you for your positive feedback, Jacob! We're glad to hear that the repair was completed quickly and that our technician was professional and accommodating.
Sears Home Services on June 08, 2025
Dustin K
Did great fixed problem and it's working again.
Customer service response - Thank you for your positive feedback, Dustin! We're glad to hear that we were able to fix the problem and get everything working again.
Sears Home Services on May 28, 2025