3000 Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
T F
S. L
Richard S
James W
Mark C
Lorri C
Customer service response - Thank you so much for the fantastic 5-star rating, Lorri! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
Shari S
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Ann M
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on December 08, 2024
William P
Technician was nice, gave me a good phone call for heads up on when he might show up. Considering the company gave me a window of 7 AM to 6 PM which encase you can't do math that's an 11 hour window, however, he was not an install Tech. They do not have an install tech in this area, so he was just a repair technician, he found that the unit needed to be completely replaced, so he was not able to do anything, but the technician was courteous. Informative and give me a little more heads up on When he would show, so I appreciated that.
Customer service response - We're glad to hear our technician was courteous and communicative, but apologize for any inconvenience regarding the service limitations. Thank you for your understanding and taking the time to share your experience.
Sears Home Services on July 09, 2024
Mickey P
Sorry I can't give Sears a "O". Scheduled for last Tuesday, received a note that they would be there to service our fridge between 10:37 PM and 0:21 AM. We rescheduled to Thursday. On Thursday received a note that I had asked to be rescheduled again (I had not) and rescheduled for Friday. Today is Friday, it's 5:42 PM and no one has called or shown up. I tried contacting Sears and all you get is an AI Virtual Assistant who mouths the same thing over and over and will only allow you to reschedule or cancel BUT NEVER TO TALK TO A REAL PERSON. I even went online and found a note from Sears: Do you need to speak to a real person. Yes; well you are connected to the same AI virtual assistant. No wonder Sears stores went out of business. If this is an example of their service, I expect the same thing to happen.
Customer service response - We apologize for the trouble you've faced, Mickey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 26, 2025
