7700 E Kellogg Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Really less than one star
Technician was VERY rude when entering my home. Wanted me to sign form that I didn't agree with. Didn't do any repairs to my washer! I now have to try to make another appointment to have washer fixed. Very inconvenient and costly to continue to go to laundromat! Please never send this person to my home again!! What good is warranty if you don't stand by it! Why am I making monthly payments for this?
Nandina J, Wichita, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 30, 2023
Poor service
It's taken 2 weeks to get washer worked on and it still doesn't work and can't get hold of anyone or get anyone to call us back. Initial repairman was suppose to work on washer on Thursday and low and behold his truck broke down and he couldn't come out then we get the guy today and he didn't get washer fixed
David B, Mulvane, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
poor
asked him to adjust the legs and did not even try, just stuck a stick under the washer to level it
Frank S, Wichita, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
Still broken
Our freezer is still broken. We've been doing this since July when you guys came to fix our ice maker and somehow broke the freezer. Still not working as a freezer.
Melissa P, Wichita, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Still not working
My refrigerator is still not working. It does not keep a temperature and the ice in the freezer is melting.
Daniel A, Wichita, KS
Customer service response - Hi Daniel, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on September 16, 2023
Ice maker
It has been over four hours and the ice maker has not made any ice yet
Rachelle S, Bel Aire, KS
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on September 09, 2023
Refrigerator repair
Problem was not fixed still have the same exact problem a part was replaced but they didn't stick around long enough to see if it fixed it. The refrigerator temperature has been a constance 76 degrees for more than 20 hours
Willie C, Wichita, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 29, 2023
This is essentially a robust scam operation
The extreme lengths I have gone to in order to talk to a person and the false assurance i have gotten that "the technician will be able to handle that" if I do get to talk (because sometimes the phone tree has sent me in circles and not allowed me to talk to a living person..depending on the day) is devastating. The people who show up want to help but they are given zero latitude and neither they nor the customer have any recourse to make things right except schedule again and hope...like insanity...for a different outcome. The home warranty is not turning out to be worth anything. Oh, and charlie quit because this system was so bad to him... and the technician that came out following him is going to quit too...
Melissa P, Wichita, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 25, 2023
Cooktop
The same problem repeating. It runs for 8-10 minutes then they (burners) go down to the lowest level for another 7-10 minutes. As it they are not working.
Md Gofur, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 24, 2023
Horrible
The technician barely did anything. He refused to go to the basement where part of the issue was, and kept saying he has to get a contractor to come out. Waste of time and extremely disappointing given the circumstances.
Isabela J, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 18, 2023
