7700 E Kellogg Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
Aaron provided excellent service, we verified service and new part operation. But faulty part seemed to be legacy with refrigerator because 5 minutes after technician left. The new part quit functioning, while making it more difficult. Tried calling AE company for a return visit but was never able to get thru, so had to call AHS to obtain technician revisit. Still pending.
Thomas K, Rock, KS
Ice Maker Replacement
Ice maker still doesn't work. Not making ice. It has been over 24 hours. However Zac was very professional
Tom D, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 09, 2024
No personal calls please
While repairing my fridge, tech was on the phone, speaker, talking to a buddy regarding personal issues. Yes, it was repaired but time and place for that stuff and it ain't during my repair. Again it was fixed
Matthew C, Andover, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 22, 2023
Z Line stove
The technician was not familiar with the stove or the reason for the repair.
Ben C, Winfield, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 28, 2023
Time wasted
Repairman spent about an hour or more running the dishwasher to fill with water and verify the issue. The problem with dirt and contaminates was there. The repair man simply suggested I run the machine with vinegar and or dishwasher cleaner. The dishwasher is barely a year old and running a cleaning cycle was already on my agenda and I had already disassembled the filter and made sure all was clean. All internal parts were clean. The only tool that was used was a flash light. I have started running cleaning cycles with vinegar and then dishwasher cleaner. If it doesn't fix the issue, I will be requesting another service call.
Robert C, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 28, 2023
Refrigerator
I am so sorry to say this. But your technician was here yesterday to work on my refrigerator. And it's still not working so I don't know what's going on. But you guys have been here number of times and have not been able to fix the problem.
Rene G, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 18, 2024
WILLIAM GIFFORD
still NOT working send someone TO FIX IT or give me a new 6 mos. is long enough Stephanie gifford He was great
William G, Grenola, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 27, 2024
Not fixed
Assurant used wrong model # i told tech i took day off work he said had to do new ticket when on phone to get new appointment was told tech could have called with me for nee ticket but he didn't he left now i am waiting another 5 hours
Angelina A, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 22, 2024
Microwave
Horrible and not worth the money. Complete joke. Home warranty is a joke and just a scam to get money from hard working people. I would give minus 5 stars if I could. Dropping this joke of a warranty
Melissa G, Newton, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 29, 2024
Washer repair
This company is terrible. They kept cancelling our appointment but finally came out today and cross your fingers the washer is fixed as we have been without a washer since September 13th. It has taken 4 trips from this company to hopefully fix the washer
David B, Mulvane, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 17, 2023
