214 S Washington St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (102 reviews)

Robin Rivers

March 12, 2025
Source: Google

Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on March 12, 2025

Megan Sellers

January 29, 2025

My technician was a really great guy and got the job done very quickly. I would provide 0 stars for the actual appointment and communication process through both Assurant and through Sears. What a mess of a program they’re running and an absolute lack of ability to communicate effectively between each other and to their customers. Makes me reconsider how beneficial the GE extended warranty program really is. Take a look at how Home Depo provide service and technician communication and status updates to customers, and whatever you can do to mirror their system or purchase the workflow that they have seemed to perfect, do it.

Source: Google

Customer service response - Thank you for your feedback, Megan. We're glad to hear your technician was great and efficient, and we appreciate your insights on the appointment and communication process.

Sears Home Services on February 01, 2025

Joe Kendrick

January 29, 2025

Charlie did an amazing job, very polite & showed professionalism . Thanks Charlie

Source: Google

Customer service response - Thank you for your feedback, Joe! We're delighted to hear that Charlie did an amazing job and demonstrated professionalism.

Sears Home Services on January 30, 2025

Lamar Peakes

January 03, 2025

The individual that came over, was very courteous and very knowledgeable of his job

Source: Google

Customer service response - Thank you for your feedback, Lamar! We're delighted to hear that our technician was courteous and knowledgeable.

Sears Home Services on January 05, 2025

Chris Chaffin

December 31, 2024

Charlie was super nice, diagnosed, and fixed the problems we were having with our refrigerator/freezer. We were very pleased with the work and outcome. Would reccomend.

Source: Google

Customer service response - Thank you for your feedback, Chris! We're delighted to hear that Charlie provided excellent service and resolved your refrigerator/freezer issues. We appreciate your recommendation!

Sears Home Services on January 01, 2025

Tammy Morales

December 27, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on December 29, 2024

Jan Daniels

December 20, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on December 23, 2024

Big Langka

December 20, 2024

Awesome thanks

Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on December 23, 2024

LALA Deyarmin

December 18, 2024

Technician inspected machine and said it’s in good working order.

Source: Google

Customer service response - Thank you for your feedback, LALA! We're glad to hear that your machine is in good working order after the inspection.

Sears Home Services on December 19, 2024

Amy McCoskey

December 16, 2024

The automated system was either extremely helpful, or extremely frustrating, there was no in between. How many times are you going to contact me to have me either change my appointment if I want or confirm my appointment? I did like being able to see how many stops were before me & who my tech would be. As for our tech, we have no complaints. He was quick & knowledgeable. Couldn’t have asked for better!

Source: Google

Customer service response - Thank you for your feedback, Amy. We're glad to hear that your technician was quick and knowledgeable, and we appreciate your thoughts on the automated system.

Sears Home Services on December 16, 2024

Average Rating: 4.6/5 (102 reviews)
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