1781 Sw Wanamaker Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
No work
There was no work done so nothing to evaluate
M K, Topeka, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 23, 2023
questionable
Larry said he couldn't fix it as the part was no longer available. BUT, he did suggest that we buy the warranty, then he'd come back and fix it so it might last a few weeks. Then when it quit working again in a month, or so, the warranty would buy us a new machine. Sounded sketchy. We didn't accept that plan, so ended up just paying for the diagnostic,
Calvin W, Topeka, KS
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 07, 2023
Worst than before
Water is leaking into barrel worst than before after they replaced the valve!
Roy T, Auburn, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Horrible
Horrible service, unable to fix the problem on 3 different trips. Left a mess on all trips. Audibly Cussing my refrigerator with my toddler, wife, & mother in law all within 15 feet of him. Still not correct & he's actually broke other parts.
Russ B, Topeka, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 11, 2023
I am angry at Sears, not James
Sears is trying to get a home warranty company going, but Sears is not customer friendly. James (Sears) was dispatched to fix our fridge by Choice Home Warranty July 3 and on July 4, our kitchen floor was flooded by the ice maker. A floor we had to replace. Sears refuses to honor its 90-day guarantee to the homeowner, waiting instead of the home warranty company, who also sucks. Customers lose all the way around. And, my fridge still is not fixed. And, every phone call gets a different answer IF you can speak to someone who can actually understand the issue. DO NOT BUY A SEARS HOME WARRANTY OR WORK WITH THEM.
Regina C, Topeka, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
Not the best
Our washer and dryer are stacked, so they had to take the dryer off to get the washer. They couldn't figure out how to do it with the little space in our laundry room, so I had to help them. I had to lift the dryer for them and show them how to get it down. Once that was done they unhooked the washer and just let the water go from the hoses on my floor. When I gave them towels to wipe it up I was told it was just water and would dry. They wiped up some water but left what they couldn't reach under the washer. Hooked everything back up and then didn't push the stack back all the way. Started the washer to make sure it didn't leak and left without checking that it wasn't leaking. My washer now doesn't drain, which it did before they did anything to it.
Amanda E, Topeka, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 26, 2023
