1781 Sw Wanamaker Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Water softener
Not totally sure he was the right man for the job. Was on the phone like he needed to call someone for advice.
Susan C, Topeka, KS
James G review
He was courteous and seemed to be meticulous with his work. However on the payment receipt,, he wrote that both the gasket and brackets were installed. In realty only the gasket was installed. The brackets are still enroute with UPS. My refrigerator still forms ice within the refrigerator and freezer.so the gasket obviously was not the problem.
Charles R, Topeka, KS
Washer repair
Did not clean up my appliance after he finished. Grease/dirt on the washer and dryer Also I feel it took to long for the repair I got the parts in.
Brian H, Topeka, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 21, 2024
Order Number: 000842041393036
Bob did a fine job. He was friendly, efficient, and punctual. Give him an A. HOWEVER, Sears Home Services left much to be desired.. 1. The service call was scheduled from 0800 to 1700, effectively tying us down for 9 hours. Surely service calls can be scheduled with a narrower window; other providers certainly do. 2. I responded to this message: "Please visit your appointment page to add your Model/Serial number. A Sears Virtual Technician may text or call you to discuss the issue with your appliance. Responding will allow your Technician to have what is needed to make a successful repair on the 1st trip to your home." and included an accurate diagnosis of the problem: a broken belt on the tumbler. The technician, nevertheless, showed up with NO parts. Thus we had to wait 5 more days and another 9-hour vigil. On the day scheduled, my wife was to have a medical procedure and I had a meeting scheduled. Our choices were take this date or wait another week. 'Bob' kindly agreed to schedule us as his last call, so we were able to keep our other obligations. 3. The necessary parts, which Bob said he had stocked on his 'regular' truck had to be ordered. For some reason they were delivered to us rather than the technician, so I became responsible for tracking them and making them available for your technician. One part arrived literally minutes before your technician and only because I chose to forego some important errands in order to come home and check the postal box. Had the part not arrived, we might have waited a second week for a simple repair - one which I have done in my younger days. 3. Once the service was scheduled, we were flooded with notices, multiple robo phone calls, text messages, and e-mails. One reminder a day or two before the service would have been sufficient. In summary: an A for Bob; D- for Sears Home Service.
Carol E, Lawrence, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 09, 2024
Didn't want to be here
Larry was ready to leave before he even arrived . He left his van running in my driveway and assured me the repair would be finished before I needed to leave in 25 minutes. He admitted he didn't know the task he was sent to complete when I asked how long he would need. He gouged my vinyl floors with the feet of the built-in oven trying to move it by himself and proceeded to scold me loudly when he shocked himself trying the remove the burner assembly. Larry claimed we should have had the power to the unit shut off or had it unplugged when he arrived . I explained I wasn't notified of this and have never been told that in previous repairs. He needed another person (my husband or me) to hold the stovetop in order to install and uninstall the burner assembly and had us going up and down the stairs to open and close off the breakers. He was disorganized in returning the unit to finished assembly , didn't check some of the wire connections until I noticed they were hanging loose, and didn't even turn the newly replaced burner on to check it for function before he signed on a line for me . When I asked he said I didn't need to sign anything. I've never had a Sears technician like this before and I've always purchased through Sears with extended warranties. Losing Sears I'm Topeka was a sad time for me
Gilay A, Topeka, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 11, 2023
Oh wait it gets worse
On the first service they broke something else. On the second service they couldn't fix it and tried to charge me for it. Then said they couldn't for it for 15 more days. This is crazy and we will see if I get a full refund for wasting all of my time waiting on someone to come break my machine. Oh and fun fact there is ZERO customer service. No one you can even contact to explain the situation. The "technician" can't even give out a phone number. I used Sears because it was quicker than my local place and now my machine is more screwed up. ZERO STARS
James S, Lawrence, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 30, 2024
Bosch Dishwasher Repair
Technician left job unfinished. Appliance was not working when he left. I called him to tell him that the appliance was not working. He said he would return that weekend to finish the job. He never showed up and now will not take calls.
Michael P, Ozawkie, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 13, 2024
No customer confederation
Tech didn't call until he got to my house. I work a real job and so does my wife. I asked him if he could wait a hour and he said no. I asked if he cud work on frig and I will be on my way. He said, needs payment first. Really need a time to meet.. Not all day, already didn't this and got burned several times while washing vacation for nothing.
Chad D, Waverly, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 05, 2024
Would give zero stars if that was an option.
Tech did not call ahead of time, so had to rush home from work to start. Arrived at home only for the tech to tell me he can't do anything because the previous tech didn't close the previous ticket and he didn't have any parts. I told him the ordered parts were already installed, but the machine is still having issues. Rather than try to diagnose the problem, he tells me he can't do anything because he has no parts and storms out of my house. Completely incompetent! This is probably the 12th appt since January trying to get this machine fixed!
Jaime G, Lawrence, KS
Customer service response - Dear Jaime thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 21, 2024
If i could give a ZERO, I would
Today was the fourth time Sears has been out to fix my washer. Surprise, it is still broke. And bigger surprise, there is no Supervisor in America to speak to about the fact that they are completely struggling. I can't afford any more trips to the laundry mat. Oh well, no one to tell.
Claudia C, Topeka, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
