3901 S Franklin St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Home owner
Mark is a very pleasant person and knowledgeable of the product he worked on. He notified me of the approximate time he would be Here and then called me when he was on his way. No complaints . Need more like him.
Frances M, Laporte, IN
Service Call
Van was ok. He performed the work in a timely manner. First call he was 3 hours late. Second call on time. He shows little emotion or concern, but completes the job.
John B, Chesterton, IN
Homeowner
Van was very professional and completed repair finally. Went a month without refrigerator due to parts ordering and waiting for technician to come back. No fault of Van. Happy to have it working again.
Beverly R, Chesterton, IN
service
service was fine but you charge entirely too much and say you get credit is not true
Sharon W, La Porte, IN
Mrs.Z
The repairman arrived as promised. We explained the problem with the ice maker. We told him that this was the THIRD time this problem has happened, and told him how we had removed the ice container, emptied it, and let it dry before we put it back together. It did work correctly for a short time. Then it froze up again. Then he attempted to remove it, but it was frozen in place. Eventually, he managed to take it out. After thawing the ice, and removing the lumps from the container, he checked the switch, and turned the ice maker back on. It began dumping cubes, and he checked the dispenser to make sure the cubes dropped into a container. Then he left. We hope it will work correctly.
Doreen Z, Michigan City, IN
Performance
Was very professional and skilled. Was very pleasant and explained Was Was required. I would recommend him. Thanks for the timely repair.
Gregory Hill, Chesterton, IN
Tractor repair
A little late but service was ok. Throttle not adjusted properly
James H, Chesterton, IN
Dissatisfied
He was very rude. I always had inside dryer cleaned by your service people. Was told full of lint, will catch fire. This guy put in new heating element and wouldn't clean lint out. So now catch fire. Due serviceman and Sears. First time in 25 or more years truly disappointed.
Sharon M, Laporte, IN
Inexperienced
While the service tech was friendly and professional, he was clearly inexperienced, at least with my problem. Instead of doing a little research, or paying attention to the details on the stove itself, he decided (after talking to a coworker) that I had the wrong oven for propane fuel. Now, I have to wait for someone else to come take a look, and hopefully, fix the problem.
Pamela M, Rolling Pr, IN
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 17, 2023
3days still waiting
Its been 3 days back and forth to fix an lg . Between lg and you guys im still waiting. Thanks for all your offers over the phone , but if you could figure out when will someone come to fix it would be great. Its been diagnosed already. Maybe tommorrow?
Steve H, Chesterton, IN
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 25, 2024
