1100 S Green River Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Very friendly
Andy was very nice and friendly and the freezer was fine for a few days but now the frost is building up again and the knocking is getting louder. Unfortunately, I don't think the problem is fixed.
Gail O, Vincennes, IN
Washer
Tech was great to deal with and very helpful and knowledgeable.
Steve B, Lynnville, IN
Washing machine
The work that was done was fine, however the stop/pause button does not work. So we will need another service call to fix this issue
Patricia G, Huntingburg, IN
?
I'm not sure how to rate the tech. He called me on the day of appointment ordered parts and I fixed it when the part came in
Chris H, Waverly, KY
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 30, 2024
Irresponsible- difficult to work with as a company
I filed the claim with my LG refrigerator on 7/2- the first technician was sent to me with in a week. He was quick with diagnosis, and asked to order the parts. Apparently the technicians only can order parts from LG- but sears technician // their system cannot order parts. So getting the necessary parts was a big challenge- I had to make several calls with LG/ home warranty company to get the parts. And then the technician didn't show up on the next appointment- I wasted a whole day waiting for them and trying to call them as the appointment is 8am to 5 pm!!! it was visible in their system and I have it multiple times - but their is no customer service support to find out what is going on. I feel like this was very unacceptable from a big company like sears. Once the technician arrived today, they fixed everything pretty quickly.
Varsha P, Newburgh, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 05, 2024
Incorrect information
Had a hard time understanding some questions but continued to repeat herself. Told us that the technician would have parts available for repairs and ensured us that they keep all usual repair items on hand.
Lysle T, Newburgh, IN
Customer service response - Dear Lysle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 19, 2023
Sad
He says because I could not operate the controls correctly when I waw showing him what was wrong which I wasn't cooking. I was just showing him anyway. He said we can't take my word for it. That its overheating, so too bad so sad. Guess, my house can burn down. I paid seventy five dollars to be treated like scum and nothing was done to fix my oven. I guess I will try to video for the next technician. That's coming out.
Ronna, Princeton, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 23, 2024
Bradley was great
Bradley was great as always. He has been to our house several times for the same issue with the refrigerator and each time he is polite, courteous, and very informative.
Jim W, Evansville, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 27, 2024
Just wrong
If you could please come back and at least put the air filter in
Regan S, Newburgh, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 04, 2023
