2 Hawthorn Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
dryer service
very prompt and professional. Explained dryer issue thoroughly and completely.
Michael T, Hawthorn Wds, IL
great service knew what he was doing and did it we[[
great job knew what he was doing and did it well
Ruth B, Wauconda, IL
homeowner
Very helpful and thoughtful
Brown Robert, Lake Forest, IL
Heating boiler
Very helpful listened to our concerns pointed out exactly what we needed to do to get the job done right thank you
Alfonso S, Mundelein, IL
Helpful and Professional
Helpful and Professional
Danielle, Buffalo Grove, IL
Quick service
Came on time and fixed the issue very quickly. Great service
Nirmal Kamaraj, Buffalo Grove, IL
Good Technician
Dallas has serviced our washer 2X in the last month. Each time he has called in the morning and worked with me to fit the appointment in the 8am-5pm time frame some how, so I can still leave my home for 2-3 hours to care for my 95 year old mother. And, obviously, he has repaired the washer to our satisfaction. Sears needs to go back to giving customers a 4 hour window like they used to, not 8 hours. People cannot give up a whole day waiting for a Sears repair. I went thru a lot of phone calls and aggravation with many Sears customer service reps who really couldn't help me. If not for Dallas personally helping me, my washer would not be repaired.
James H, Libertyville, IL
Excellent service
Dino was on time, assessed the situation and provided solutions.
Cathy O, Lake Zurich, IL
Technician
Very friendly
Liz E, Mundelein, IL
Microwave
Juan was polite and efficient. He explained the process. Although I was pleased with Juan, I do not like the process. Since he couldn't replace or order the handle at the time, I could have provided the information via email or the phone instead of waiting an day for his arrivalk.
Joyce B, Arlington Hts, IL
