2 Woodfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer and Dryer maintenance
Gani was courteous and knowledgeable with my products . I am glad he came to evaluate and maintain my appliances . Thank you!
Kathy L, Elk Grove Vlg, IL
Time frame
I requested 8 to 12! I guess tech had no idea and he came at 330 !!! My day wasted
Debra F, Rolling Mdws, IL
Way too much up selling!
We were pleased with Clint's work, but not so pleased with the constant, unending up-selling. When we declined, he would go on with another "offer" and another and ANOTHER. He was relentless; the constant bombardment made an otherwise pleasant experience very uncomfortable. Also, after the technicians removed all of the shelves in our freezer, they didn't return them to their prior positions, and now we cannot figure out how to move them! We have lost a third of our storage space. We would appreciate someone coming out and showing us how to move them - we are both stumped.
Donna W, Hoffman Est, IL
Didn't fix the problem
We had two service calls on our dryer and the problem wasn't fixed either time. So frustrating! Both technicians (not just Dallas) said that the problem was corrected but if they had run the dryer for a longer amount of time, they would have seen that after several minutes the heat would shut off. After the second service appointment also failed, we did a quick Google search and determined that it was likely a Gas Valve Solenoid problem. So, after wasting almost two weeks with no dryer and spending $120+ for service calls that did nothing, we purchased the part online for like $40 and fixed the dryer ourselves in just a few minutes. Ugh!
James H, Palatine, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 07, 2023
Oscar G.
Excellent service, arrived on time, answered all questions, left area clean.
Arlene S, Hoffman Est, IL
Customer service response - Arlene, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2023
Wish I got a new refrigerator instead
Did not read notes on report called wrong number upon arrival several times. Stated that the compressor locked out because of wear and tear in person but wrote report saying there was a leak. Person not trustworthy wish i had a different technician.
Alexis A, Hoffman Est, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 11, 2023
