117 S Center St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Serrano F
Omar, was very professional explained and on time.
Customer service response - Thank you for your positive feedback! We're glad to hear that Omar was professional and punctual.
Sears Home Services on November 05, 2024
Steven P
First repairman was not the "refrigerator guy". Had to wait additional 48 hrs. Second guy knew more about my call than I did...never let me explain because he knew everything and cut me and my wife off several times. Completed inspection and repair in a timely manner, but continued with a typical Monday blues and this is a terrible hassle to my day attitude. Completed repair with estimate...then while completing transaction kept talking making it very difficult to complete transactions as couldn't listen to instructions on phone while he was talking. Refrigerator is repaired, and no longer making noises. Very efficient in diagnosis and repair...but had the worst attitude of a service provider that I have had in some time.
Customer service response - We apologize for the inconvenience and the attitude of the technician, Steven. We're glad your refrigerator is repaired, and we appreciate your feedback to help us improve our service experience.
Sears Home Services on October 29, 2024
Randy C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 14, 2024
Andrew C
Efficient and clean. Knowledgeable and knew what he was doing
Customer service response - Thank you for your positive review! We're pleased to hear that our service was efficient and clean, and that your washer was fixed well.
Sears Home Services on October 06, 2024
K P
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 30, 2024
Barb T
Devin D. Alex and Jerrell and Vickie were excellent, kind and very polite! I don’t know why it took 5 months to get the service done. There were about 10 no shows on days when I had an appointment. And texts saying I was no longer under warranty when I clearly was! I cancelled Dr. appointments and car repair appointments and no one showed up. What happened to the Sears that I knew and loved ?? I started my calls back in April of 2024. So whoever is in charge of that gets 0 stars from me!! I hope that I get a call back on this issue!! I got calls from parts repair pickup on parts that were never delivered!! I called so many times for repairs. I got China, Arizona, Georgia, India etc!! And once was on hold for 1 hour and 40 minutes and finally I hung up! Can a live person call me back please?? 🙂🙂🙂🙂
Customer service response - We sincerely apologize for the frustrating experience you had with our service and the delays you encountered. We appreciate your patience and feedback, and we will work to address these issues to improve our service. Please contact the business directly so we can assist you further.
Sears Home Services on September 23, 2024
Derwin G
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 19, 2024
Diane G
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 11, 2024
Latoya W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 28, 2024
Franco T
Arrived on schedule, completed on schedule, great support. Gilberto is an excellent tech
Customer service response - Thank you for your positive review! We're delighted to hear that Gilberto provided excellent support and adhered to the schedule.
Sears Home Services on August 20, 2024
