1607 36th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jesus H
Service was great. The labor cost was exorbitant. Technician was there for 45 min, and it cost over $320.00 dollars. Should be ashamed of yourselves. No matter where the tech came from the cost was over the top. I will never use Sears repair service again and I will dissuade anyone from doing so.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 31, 2024
Angelo H
The customer service is atrocious. You call customer service to try and speak with someone not at a call center, and they keep giving you new numbers, all going back to call centers. They have not shown for two appts and now I’m hoping it’s not going to be a third. Just plain ridiculous, sit and wait 8-5, 3 days now.
Customer service response - We apologize for the trouble you've faced, Angelo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 20, 2024
Amy E
Service is terrible. No communication. After 26 days they came and “fixed the washer” only to discover it still won’t work.
Customer service response - We apologize for the trouble you've faced, Amy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 31, 2024
jay P
Not working at all
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 21, 2024
