2 Orland Square Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Wish it was a 0
This service technician came to my home 3x order every part and couldn't fix my dryer. Then when my wife went down to wash, she found that the pipe had been broken off with heating tape wrapped around it(water running out of it). I called to complain and ask that he never come back. So who do they send on next service appt? Same destructive incompetent service technician. Beware watch the service tech at all time
Douglas H, Cntry Clb Hls, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 10, 2024
If we could give him a lower score, we would
This was the worst, most unprofessional service we ever had. Chayane called mid-morning to inform us that he was 10 minutes away. He then asked if we had received the parts that had been ordered, and I said yes. Then he ask me if I was sure if this repair is what I wanted to do; he asked how old is the ice maker (it's about 15 years old); he "reminded" me that I had spent about $800 on the machine so far, and that he could not guarantee that the machine would work after he finished. I reminded him the it was my money; that a new ice maker could cost twice as much; and that his job was to install the parts I already paid for, and the calculated risk was not not something I wanted to discuss with him. In short, I got the impression he did not want to do the install, so I told him if he did not want to come, please send someone else. After further discussion he said he would come if that's what I wanted. When he came, he looked at the ice maker, then immediately said we would have to provide him with "access to the machine" or else he could not repair it because it was under the counter. The other technicians who came before him clearly could see that the ice maker slides out with little effort, so my wife pulled it for him. Finally, when he finished he did not test the machine to see if it was working properly. He simply told my wife he had installed the parts, and then he left. This was not a pleasant experience. We now have a leak from a part that was just replaced and working two weeks ago. Not good!!!
Thomas S, Tinley Park, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 05, 2024
TERMINOLOGY!!!
The technician's diagnosis determined whether or not the warranty company covered by claim. Because the technician reported that the broiler temperature "was not normal" and caused the control panel on my stove to shut down, my claim is denied!!! I am sorely disappointed that someone who claimed to have 30-years of experience in the appliance business, would make such a blunder :-(, when during his visit he indicated that a new control board and/or transformer was needed?!?!?!?! If/when we purchase another applicance IT WILL NOT BE A Whirlpool brand.
Regina M, Chicago Heights, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 04, 2023
Didn't repair
Just a few days after the supposed repair, the washer stopped working and is the same issue exists.
MS, Hazel Crest, IL
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on November 04, 2023
Home oenery
I have been waiting after multiple in house visits first determining that the air conditioner was inoperable then no parts available then needed replacement. What I can't understand is why the different department do not communicate to get this replaced under my MASTER AGREEMENT??!?
Sandra D, Palos Park, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on November 03, 2023
Horrible
Horrible once again, i almost left ahs because of sears home services. Absolutely horrible company. They have no idea what their doing and dont answer phone calls
Josephrobin O, Tinley Park, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 01, 2023
Took filter cover
Took my refrigerator filter cover with him. Refrigerator still not operating properly. This is third technician at my home. This issue needs to be resolved asap
Joyce G, Hazel Crest, IL
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 01, 2023
Not so nice Thomas
Thomas was not nice and he did not explain the issue.
Jessica H, Lynwood, IL
Customer service response - Jessica, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
Did not fix
First of all, I took a day off of work to have my washer repaired. I waited all day. Came at 4:30. Says he did a diagnostic and reset the machine. It did drain and spin out. He showed me what to do to 'reset' it. I asked if that is the whole problem because initially it wouldn't fill with water. So I started a load. Wouldn't start up. I flagged him down as he was leaving my driveway. He came back in and pushed the button again. He started. However, minutes later it's not going thru the cycle. I'm very frustrated and angry for wasting my time and now I have to have someone come back
Josie L, New Lenox, IL
Customer service response - Josie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 17, 2023
No one ever showed up
After initially coming to service my dishwasher I was told that a part was needed and I would have to await its arrival. The repairman then scheduled the appointment for the following week. On the date of the next appointment no one came. I called and was told I needed to schedule again. I once again scheduled the appointment. This time a repairman came, however he disassembled the dishwasher and left parts strewn about my floor after he left. More frustrating however, the dishwasher wasn't fixed. I then called again to schedule yet another appointment. Took the day off to wait, only to once again get a no call/ no show.
Kim F, Flossmoor, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 03, 2023
