3404 Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Samantha G
Christopher was the best technician! He went above and beyond to help us out.
Customer service response - Thank you so much for taking the time to leave a review! We're glad to hear that Christopher provided exceptional service and exceeded your expectations.
Sears Home Services on February 08, 2024
Amber H
This was by far the worst experience with a repair company. Plz plz don't waste your time or money. You will get ripped off. I have to take the legal route to get my refund but I will not be made a fool of again. Absolute nonsense. Update: I called the number. They informed me I am not getting a refund. Story behind review: After making an appointment to get my fridge fixed , a tech showed up , diagnosed the issue. Ordered a part. $550.00. part and labor. No problem. Just fix it. Almost a month later a different tech showed up to put the part in. After 24 hours, fridge still didn't work. The tech who replaced the part came back and actually informed me that he knew that part wasn't bad but when he called the manager, he said just replace it and leave . The tech called his company and they told him I would get a refund since it would be another 45 days til they could come back out and another $430.00. definitely can not and will not wait and pay again. The tech felt awful I could tell. I called the company they informed me they put my refund through and would have it in 3 business days, after 5 I called and was informed they never processed a refund for me and I was not getting one. No one would talk to me or give me an answer for why. They just past me around to operators until I couldn't stand it anymore. Plz don't fall for this place. They took a trusted name like sears and rip people off. Awful
Customer service response - We apologize for the trouble you've faced, Amber. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 21, 2024
Johnny M
Don't be fooled, don't pay diagnostic fee. To change the small pump of my Samsung washer which is 20 mins work, gave me estimate of $436.00. Where pump cost is only $71. You can buy this new washer for $850. Just don't get fooled by there service. Whole time Tech was complaining and try to put generic parts. I still end up paying diagnostic fee of $119 even though I am not sure if that is the cause of the problem. CAREFUL!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 19, 2024
Ronnie W
Techs were here 3 hours, constantly complained about the unit. Left this machine in the middle of the floor instead of putting it back in its place. UNIT STILL DOES NOT WORK!! Found a screw on the floor after they left, so now my unit is missing a screw somewhere. Left the old parts on my front porch for me to dispose of. And........ STILL DOES NOT WORK
Customer service response - Thank you for taking the time to bring this to our attention, Ronnie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
