822 Summit Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair
He could not fix. He didn't do anything, just looked at the unit and said unrepairable.
Micheal M, South Elgin, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on June 13, 2024
very bad experience
Isaiah E came to the follow up appointment. Part were ordered by my initial tech Shane who diagnosed my microwave and ordered parts. Shane ordered magnetron, thermostat, fuse, and capacitor to be replaced. Isaiah came and decided to ignored Shane's diagnosis and said only fuse needs to be replaced. Even after I asked him multiple times he claimed other parts does not need to be replaced. Again, he only replaced fuse and send back the other parts. Couple weeks later microwave shorted sparks went and the entire microwave burnt. If Isiah would replace all ordered parts that would have never happed. Another tech came back to 4th follow up appointment said I will receive a replacement. I never did! Beware of this terrible appliance service as they will damage and leave you with high replacement bill.
Anna B, Carpentersvle, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 11, 2023
Repair of refrigerator
The refrigerator is not properly secured or assembled correctly, the shelves cannot be secured to the back wall. Tech needs to return to assemble properly
Dawn A, Elgin, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 22, 2023
Never did the work
Jorge was dispatched with incorrect information(we did not provide this information) DID NOT DO ANY WORK and closed the work ticket so the refrigerator still does not work and no one is being dispatched to fix it. All phone numbers and warranty calls end with no help.
Kari G, Elgin, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
Horrible experience
No explanation of the problem. Diagnosed a faulty panel. Ended up being a kink in the drain hose. Used Sears many times before. Haven't had this kind of experience before. Poor customer experience.
Kevin O, South Elgin, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 18, 2023
Technician Refused to take action to repair
The technician refused to believe that the ice maker does not properly make ice, because randomly - I had ice when he arrived. The maker makes and drops just 1 tray full. I have to then turn it off, and turn it back on to get 1 more tray. I want my icemaker FIXED. And, I do not want the same technician to arrive. He made me feel unheard, and disrespected.
Adeline L, Gilberts, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 11, 2023
Used electrical tape in a heat sensitive area to fix
Jamil attempted to fix the item with electrical tape on a heat sensitive area. When asked for a permanent fix, he refused to give us the supervisor information.
James V, Algonquin, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 04, 2023
