1602 State Rd 50 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tech
Mark is a professional. Easy to communicate with and instructive, sharing his experience and expertise while demonstrating his profession. Truly Mark is an asset to the Sears service department.
Jesse A, Bourbonnais, IL
William was good. Advertised offer deceiving
Hello, I am sending you this review as a complaint to the advertised offer for washer and dryer maintenance. Your ad states inspection for proper functioning, wear and tear, excess noise, water and gas leaks and clean internal components. The service person stated he does not check for gas leaks and he did not clean the internal components of the washing machine. He just ran a check to make sure it was working. Your ad is misleading and I would like to hear from your company as to what your response is. Thank you. Dan Bober
Dan B, Manteno, IL
Awesome experience
Tom was an excellent communicator! He reached out at the beginning of the day to let me know approximately when he'd arrived and then again when he was 40 minutes away. He was so kind and very professional. He took the time to show and explain what was going on.
Bridget B, Bourbonnais, IL
Good experience
Pedro was professional and friendly. He explained each of the problems and solutions.
Jeffrey W, Bourbonnais, IL
Fridge repair
Antonio was very professional and very thorough in inspecting my fridge. He explained everything he was doing and was very polite. I was exceptionally pleased with the service he provided.
Michele C, Bourbonnais, IL
Check defective rangy
Technician was very courteous and explained everything that needs to be done for the next step. The range that was delivered is a defective range which needs to be replaced.
Rose P, Chebanse, IL
Technician
Completed the job and very professional called to confirm part then arrives about 45 minutes to a hour later
Melissa N, Bourbonnais, IL
Riding mower
He figured out the problem and fixed it now my riding mower works
Roberta N, Bourbonnais, IL
Service on ice maker
He seems to know what he is doing since my ice maker keeps falling apart. If it doesn't work this time I want a new fridge/ freezer with a good/working ice maker. Russ is very knowledgeable about his job.
Pam G, Watseka, IL
Fixing my ice maker?
I thought he had the ice maker fixed. But the next day it started to make loud swirling noises. So I turned it off. Need it fixed or replaced!!
Pam G, Watseka, IL
Customer service response - Hi Pam, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on July 28, 2023
