5 Stratford Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Still not fixed.
Had technician out here 2 days ago and went downstairs today to see there is water leaking all over by furnace and the furnace door is not completely closed and water is leaking inside it. Called to get a tech out here and they cannot get anyone out here today.
Nepolian C, Addison, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 31, 2023
Refeigerator repairs
This is my 2nd service appt and the problem is worse. The noise is louder, lasts longer and goes off every 5-10 minutes. I am afraid the refrigerator is going to out completely. I was on the phone almost 30 minutes after the aopt trying to get this addressed and have to wait 8 days for another appt. Supposedly a new part was i installed and was supposed to fix the problem. Now I have to wait for another appt. I have a service contract and keep getting emails with the cost of all these appts. Why is it not all covered under the service contract I paid for? Valorie Proce
Valorie P, Bartlett, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 31, 2023
Zero
Could not fix my refrigerator would not coordinate to get part under warranty from LG
Frank O, Bloomingdale, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 24, 2023
Na
I never called you guys again Your technician was no good and he doesn't wanna listen and he just left.
Sharda P, Roselle, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 21, 2023
Refrigerator repair waste of time
He was not helpful at all. Complete waste of my time. Your service since being taken over by Cinch sucks. It shows in your technicians demeanor. If your company doesn't care why should he.
Irene L, Carol Stream, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 18, 2023
Zero stars if I could
This was the repair on a dishwasher that was not pumping out all of the water after the cycle. The latest call was to install a new control board and sensor which would fix this. The technician left with the dishwasher running on a supposedly clean cycle it stopped running and was totally frozen at the controls. I tried to turn it off to reset it, but could not do this, because the tech had broken the on off button making it unusable. Workaround is to turn the breaker off that controls the circuit. Doing this, we can wash dishes But you have to go in the basement to trip the breaker. the dishwasher still does not drain all the water. This is not the Sears service we have become accustomed to.
Carl S, Lombard, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 14, 2023
Not any star.. he want too do nothing
No good provider…
Marcieleno V, West Chicago, IL
Customer service response - Hi,Marcieleno , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on August 09, 2023
