2215 Garrett Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Clyde H
Most excellent service and repair today on my dryer!Gordon had the right parts in his Repair van to do the job most quickly and efficiently! The dryer is running as good as new now.
Customer service response - We're thrilled to hear about your positive experience with Gordon and that your dryer is running smoothly again! Thank you for taking the time to share your feedback with us.
Sears Home Services on June 21, 2024
Bob T
Sears had problem getting the parts shipped in a timely manner The technician was knowledgeable and performed his tasks very fast
Customer service response - We apologize for the delay in getting the parts and appreciate your patience. Thank you for acknowledging our technician's proficiency and speed.
Sears Home Services on June 13, 2024
m. U
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 10, 2024
JoAnn C
Awesome guy !! Did an awesome job,thanks much n on time....... But wish the person that took my call would get it right, said my four appliance would be checked Out All at the same time. But the warranty person had only two appliance to be checked on the paper work ,,!!! WHY ? And I had 20 emails.. WHY ??? JoAnn
Customer service response - Thank you, JoAnn, for the positive comments about our technician's work and punctuality. We apologize for the confusion regarding your appointment and the excessive emails; we'll address these issues to improve our service.
Sears Home Services on June 03, 2024
Jason W
Tech was awesome
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad to hear that our technician provided you with excellent service.
Sears Home Services on January 11, 2024
Dianne B
Jeramie M
William J
Tech was knowledgable about the washer. He was friendly and informed me every step.
Alicia T
The service technician was on-time, courteous, and completed the repair.
Ron F
Steve did a good job of repairing my fridge once the parts were delivered. However the three weeks wait time for a return visit is completely unnecessary. A parts store here in town probably had the parts but he can not get them there due to co. Policy. Stupid rule!! We could have had my fridge up and running in a week instead of the three weeks it finally took. Not a good way to operate in my Opinion. We have had the sears repair agreement for over forty years and in years past the technicians were able to use local parts stores to get the job done that day. The service techs all do a good job but are shackled by dumb rules. Also Steve said he only comes to this area once a week on Thursdays. I had the parts 5 days after his first visit and tried to get an earlier visit but could not talk to anyone except the chat person/robot who promised me to try to get an earlier date and would get back to me. Never heard from anyone again. I’m not a very happy with the way you folks do business anymore.
Customer service response - We apologize for the inconvenience and frustration, Ron. We appreciate your feedback and will work to improve our parts policy and communication process.
Sears Home Services on April 10, 2025
