2215 Garrett Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
JoAnn C
Awesome guy !! Did an awesome job,thanks much n on time....... But wish the person that took my call would get it right, said my four appliance would be checked Out All at the same time. But the warranty person had only two appliance to be checked on the paper work ,,!!! WHY ? And I had 20 emails.. WHY ??? JoAnn
Customer service response - Thank you, JoAnn, for the positive comments about our technician's work and punctuality. We apologize for the confusion regarding your appointment and the excessive emails; we'll address these issues to improve our service.
Sears Home Services on June 03, 2024
Jason W
Tech was awesome
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad to hear that our technician provided you with excellent service.
Sears Home Services on January 11, 2024
Dianne B
Jeramie M
William J
Tech was knowledgable about the washer. He was friendly and informed me every step.
Alicia T
The service technician was on-time, courteous, and completed the repair.
Ron F
Steve did a good job of repairing my fridge once the parts were delivered. However the three weeks wait time for a return visit is completely unnecessary. A parts store here in town probably had the parts but he can not get them there due to co. Policy. Stupid rule!! We could have had my fridge up and running in a week instead of the three weeks it finally took. Not a good way to operate in my Opinion. We have had the sears repair agreement for over forty years and in years past the technicians were able to use local parts stores to get the job done that day. The service techs all do a good job but are shackled by dumb rules. Also Steve said he only comes to this area once a week on Thursdays. I had the parts 5 days after his first visit and tried to get an earlier visit but could not talk to anyone except the chat person/robot who promised me to try to get an earlier date and would get back to me. Never heard from anyone again. I’m not a very happy with the way you folks do business anymore.
Customer service response - We apologize for the inconvenience and frustration, Ron. We appreciate your feedback and will work to improve our parts policy and communication process.
Sears Home Services on April 10, 2025
Deborah M
I love Gordon, who works on my general electric wash machine. But this last time he said there’s nothing wrong and yet I know there is when it shifts years from Washington draining to spinning to rinsing. It’s still making a grinding noise that should not be there and was not there. And he says nothing wrong but something is wrong.
Customer service response - We apologize for the ongoing issue, Deborah. We're glad you appreciate Gordon's work, and we encourage you to contact us directly so we can further investigate the problem with your washer.
Sears Home Services on November 05, 2024
Marcus H
I was unable to make the appointment with the service tech, but my wife was home and from her account she relayed to me that he was less than professional and very rude while speaking with her. So in short I will not be using this service in the near future.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
