1815 21st St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (16 reviews)

Jerry

January 24, 2024

Showed interest in washer problem and gave us options to fix thanks

Source: Google

Customer service response - Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that we were able to assist you with your washer problem and provide you with options to fix it. Thank you for choosing Sears Appliance Repair.

Sears Home Services on January 24, 2024

Joanne M

December 21, 2023
Source: Google

Syd F

September 21, 2024

Out of country automated/scripted response, IF you get an actual person. Repair person here 3 times and refrigerator not fixed. Can not call a local Sears rep

Source: Google

Customer service response - We apologize for the trouble you've faced, Syd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on September 21, 2024

Tavia T

July 09, 2024

I am extremely upset qith the service I recieved..or lack there of. If I could give negative stars I would. 1. The tech was due to come out last Wednesday, I waited all day never heard anything. I was never told the part was to be delivered to me and to let them know the part was delivered (it hadn't even shipped yet, a week later). I messaged sears about it they said they would get back to me. Never heard anything. Finally got the part, scheduled a new appt. Tech called, said he would be there at a certain time, came later ( not during the estimated time). The issue with our dishwasher was it wasn't draining. Part was replaced, tech said it was now draining but slowly. He left without putting the dishwasher back correctly.. I ran a cycle, same issue..it is not draining..even slowly its not draining. I do not have time to sit and wait for another tech, nor do I want that tech back with all the grunting and sighing I had to listen to while he tried to "fix" the issue. I understand things are difficult but the customer should not have to listen to how frustrated the tech might be, especially with my little girls home. So after spending $500 ( which may not be much) we are still in the same place. I contacted the tech to see if he would try again to fix the issue, he just said replace it.. thats it..nothing.. I contacted customer service to see if they would make good on the issue, they just recommend sending the tech again..this after I had already contacted him. I said I was incredibly dissatisfied and would be happy to pay for the part and half the service fee due to all the issues I had. They didn't listen to any of my issues, so here I am. Again, do not use them, I do not recommend unless you want to just throw money away.. oh unless you sign up for their home warranty..then they will help you out. So disgusted..sears is definitely not what it use to be.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 09, 2024

Wilfred W

February 05, 2024
Source: Google

Customer service response - Hi Wilfred, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.

Sears Home Services on February 05, 2024

Average Rating: 4.3/5 (16 reviews)

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