2535 Hubbell Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good
He fixed the problem and gave advice on how to make sure it remains working.
Lucas F, Des Moines, IA
Professional, helpful, quick
Came to check all our concerns quickly and left us feeling much better about our the weird noises our oven makes.
Andrew S, Winterset, IA
Service Technician
He was very professional yet friendly! Good service & knowledgeable!
Randall L, Melcher Dal, IA
Great service
Very friendly and personable! Extremely quick to figure out the problem as well. Really appreciated it.
Greg A, Des Moines, IA
Kind & efficient
Clayton got right to the problem, answered all questions, and was very polite and respectful.
Chelsi E, Ottumwa, IA
Ok
The service man was able to solve the problem quickly. Thank you Brian.
Laree-bob R, W Des Moines, IA
Service
Ryan was very pleasant and informative he did a great job.
Brenda T, Monroe, IA
Long drawn out process
This is not just reviewing this particular technician, rather the entire experience spread out over two techs. The first tech took a stab in the dark at what the issue was without even being here and sent two parts to the house. 2 weeks after the issue was reported the first tech shows up and discovers the issue was with neither part initially ordered. He informed us he would need to order a new part and come back out....in another 2 weeks. Second tech was supposed to be here on a Monday and randomly changes the appointment to the following day after rearranging our schedule to ensure someone was here. He then shows up and installs all 3 parts. Dryer now fortunately is back working a month later but this is the most inefficient process I have ever seen. Something tells me this is pretty standard since there is absolutely no way to directly contact anyone at this company to discuss. I had to reach out to GE directly who then somehow was able to get in touch with a technician. If I wasn't handcuffed to use this company based on the warranty I would not enlist the services of this company again.
Josh H, Monroe, IA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 27, 2024
washer
He did not shut off the water to the washing machine before starting the repair and when he took the hoses off of the back of the washer water was gushing out filling two large containers before I turned the water off. Seems like a pretty basic procedure that wasn't followed. Complained about having to do the job.
Brenda B, Knoxville, IA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
If I could give zero stars I would
My oven is still not working after the technician was just here and has closed the ticket. Trying to get rescheduled has been a mess. I have been told I have to wait 2 more weeks to get a technician back our to rediagnose the issue.
David M, Newton, IA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 05, 2024
