2535 Hubbell Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
HUGELY disappointed!!
The system made me give 1 star , but honestly I'd give 0 stars due to the technician coming out to my home 3 separate times in 3 months and my washing machine is still broken! He was nice enough , but seemingly incompetent due to not being able to fix the problem. Parts were ordered multiple times and every time it seemed like they were the wrong parts because they didn't work. The fact that my washing machine has been out-of-service since the end of July and your "specialist" hasn't been able to fix it at all doesn't bode well for SEARS. A new technician should've been assigned or a replacement washer should have been offered. A long-lasting, horrible experience that I hope no one else has to endure.
Erica W., Des Moines, IA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 17, 2024
No show
No show for the second time
James A, Des Moines, IA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 06, 2024
Friendly and professional!
Very knowledgable! Fixed our dryer and was able to get it fixed for us!
Marie A, Indianola, IA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 12, 2024
Washer
Repairman was here this morning to repair washer. Put a load in as soon as he left. Machine didn't spin out. Still have a washer with wet clothes in it.
Elvin F, New Sharon, IA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 12, 2024
Disappointed
Phuoc was not helpful at all, unlike Eric who has helped me in the past. Phouc was frustrated the minute I opened my front door and commenting that the machine he was there to fix should just be replaced. He commented about how busy he was on Friday's and how this was a two man job that would take more than 3 hours. Phouc then stepped out to discuss this with his boss and next thing I know, he drove away with no communication. Phouc did not attempt to fix my machine that has been broken for more than a month and if he would have taken 5 minutes to even look at the situation, he would have discovered that the machine was not fixable and needed to be replaced. I now had to wait another week for Eric to arrive and make that determination. It's not on the customer if you are having a bad day or your coworker called in. Communication is very important and compassion that my interaction with Phouc lacked from start to finish.
Jennifer S, Ankeny, IA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 05, 2024
Insulting and still dirty
This Tech didn't clean much and insulted me by saying "it must be nice being a woman in America" on his way out. I took a day off of work to have my washer and dryer cleaned thoroughly. He left mold and soap scum all over. When asked about why it wasn't cleaned, he proceeded to tell me how to clean it myself. It wasn't overly dirty to start with. I reported this and will not be using this service ever again.
Upset and insulted, Des Moines, IA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Service Tech Called But Couldn't Make It
We waited over a month for our first appointment and blocked out the day. It got rescheduled the day of. Today a week later we blocked the day again, Clayton called and said he was too far away when our dishwasher repair service call got dumped on him and that he had others to take care of who needed refrigerators fixed. We are not going to schedule again and we plan to call GE back directly. We even bought an extended warranty, not sure why if we can never get any service! We don't blame Clayton, it's not his fault that the scheduling system is flawed.
LeeLee & Walker, Unionville, MO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 28, 2023
Awful experience
I will never allow Sears to work on appliances in my home. I canceled their repair on our microwave and their technician forged my signature on a repair receipt.
Melissa C, Indianola, IA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 11, 2023
