4600 1St Ave Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Seth's service on Oct 24th
Seth was very intent on finding why my washer was leaking. The first time he came put a clamp on the drain hose. I was so happy to be able to use my washer. Did 2 loads and no problem, 3rd load I had water again on the floor. Called dispatch and I was very rude(which I apologize for). New appt was set up for Oct 24th, Seth came and spent a lot of time running the washer(in a very confined place and on the floor)! He couldn't see any leak, he told me maybe I had a floor leak. Thought ok I'll try to do a load...bad choice, water on floor again. I live in a slab home. For some reason I checked the drain in the utility room and found that it had water in it and what appeared to be muddy grass. Called a local sewer service and they were out today cleaned it out and now water is going down. Seth went above and beyond doing his job. Hopefully I won't be calling for any more service on my washer....but if I do, please send Seth! Sears is lucky to have him as a service representative. Thank you -Nancy Hammar
Nancy H, Cedar Rapids, IA
Competent and got the job done.
Matthew fixed my machine and gave me insight into the model and why the problem may recur, and how we can deal with it. I appreciate his interest in solving the immediate repair and understanding his mechanical patients!
Kelly C, Fairfield, IA
Dryer
Very efficient, he knew right away what the problem was!
Douglas, Iowa City, IA
Very knowledgeable tech
Very informative conversation regarding our options! He gave us a chance to see the inside of our unit.
Tavares R, Marion, IA
Review for Matt
Matt was very kind and helpful, I'd recommend him to anyone.
Chris T, Cedar Rapids, IA
Service call for ailing refrigerator
Friendly and informative. Not something that I can say for this report form.
Jerrold G, Iowa City, IA
Dryer troubleshooting: taking 2-3 cycles to dry
Good. Called ahead, 20 minutes, on time, dressed neatly, polite, curteous, efficient in troubleshooting the problem, explaining it to me.
Danita E, Solon, IA
Wash machine repair
Seth was very good at his job and had the new parts replaced in a short time. He was very easy to work with.
Richard P, Palo, IA
Tech Matthew
Good work on timing and fast service. Hi
Loan N, Cedar Rapids, IA
Repair visit
Great service from Matthew I would recommend him to anyone that requires appliance repair
Tom P, Cedar Rapids, IA
