275 W Kaahumanu Ave Ste 1000 Reviews
Showing most recent reviews from verified customers of Sears Home Services
long wait
Eric the technician trouble shot the problem and fixed it. My issue is with A&E, Sears Home Services. Though my cooktop was under warranty, I had to wait on HOLD for 90 minutes before a person spoke with me to make an appointment. Then the long wait time ... appointments scheduled between 8 and 5. Eric is excellent. However, A&E/ Sears Home Services provides terrible customer service.
Rena B, Kihei, HI
Washer
It took too long for parts & 3 trips to complete this repair. We has no washer for many weeks. Wrong parts were also sent at one time. This could have been better. Technition was great & did his best.
Ron S, Kihei, HI
Replace parts on gas range
I was shocked that he was using my wooden cutting for a cushion under his knee and he told me that the customers usually provide a cushion. I gave him a cushion and told him to use it on future jobs. I had to loan him a wrench because he did not have the proper size.
Amy A, Wailuku, HI
Job well done
Randall is very knowledgeable, friendly and courteous and does good work.
Kevin N, Kahului, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 16, 2024
Repair job not completec
No one came to repair as scheduled. Job is still incomplete
Matiur R, Kahului, HI
Customer service response - Dear Matiur on thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 06, 2024
Maytag washing machine repair
Thanks for your time Eric. However my washing machine is still not fixed and is in need of repair. The drum continues to have the same loud banging sound which is slowing down the wash.
Stella O, Kahului, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 07, 2023
Would not want him for my doctor. Not thorough.
There were not any live roaches only dead ones. That's not the problem. The right burner that has not been working has been coming on at odd times. I was not satisfied with the repairman. Please do not send him back again. Last year he worked on my washer and said that he ordered the parts and never came back. This year I called about the washer repair and Randal came out and ordered the right parts and fixed it. I want Randal to always fix my appliances. Do not send Eric to my house. And I would like a 2nd opinion on my range. Mahalo
Ruth D, Makawao, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 29, 2023
Repair Stand up freezer.
Didn't seems like he knows what's he was doing.
Tasey L, Wailuku, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 17, 2023
