1505 Kapiolani Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
robin H
He was polite and shared his time answering my questions.
Bobbie O
Technician Ken was excellent. He quickly determined the loud noises and shaking of the washer was due to the suspension rods. He showed me the difference between the old and new rods so I understood the problem. After replacing the four rods Ken checked the drum to make sure it was suspended correctly. Problem solved! Later when I put a load in the washing machine nothing happened; the washer did not work. I couldn’t talk to anyone at Sears Repair and only got Samantha AI so I had to schedule another appointment….very frustrating! After trying to figure out what’s wrong I discovered the water had not been turned back on. Problem solved and I can wash my clothes!
Customer service response - Thank you for your review, Bobbie! We're happy to hear that Ken effectively resolved the issue with your washer's suspension rods, and we're sorry for the frustration with scheduling.
Sears Home Services on May 26, 2025
Thomas M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 26, 2025
Dwight E
Service was timely professional, courteous, and quick.
Customer service response - Thank you for your review, Dwight! We're happy to hear that you received timely, professional, and courteous service.
Sears Home Services on May 21, 2025
Connie K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 15, 2025
E Y
Communicated well and gave me the options
Customer service response - Thank you for your review! We're happy to hear that our team communicated well and provided you with options.
Sears Home Services on May 15, 2025
Lily C
Our service technician, Cornelius, was very courteous, knowledgeable & professional & got the job done quickly. Thank you!
Customer service response - Thank you for your review, Lily! We're happy to hear that Cornelius was courteous, knowledgeable, and efficient in completing the job.
Sears Home Services on May 12, 2025
Donna K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 07, 2025
Agenhart E
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 29, 2025
Hannah
I had a great experience with Edwin from Sears Home Services. They quickly had the problem fixed. What stood out was their attention to detail. They adjusted the legs so the machine wasn’t off-balance. Edwin was friendly throughout the visit. Highly recommend!
Customer service response - Thank you for your review, Hannah! We're happy to hear that Edwin's attention to detail and friendly service made for a great experience.
Sears Home Services on April 27, 2025
