111 E Puainako St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stephen Wong
All the technicians that come are good workers. Dealing with the call center and the bot is so frustrating. I’ve waited at times all day and nobody shows up, what a waste of time. The call center and the ai bot needs major improvement.
Customer service response - Thank you for your feedback, Stephen! We're glad to hear the technicians are good workers. We apologize for the frustration with the call center and AI bot, and appreciate your patience.
Sears Home Services on April 06, 2025
CHRISTY TOLEDO
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 06, 2025
cherie moffatt
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 03, 2025
Melvin Enriques
Excellent friendly service.
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 31, 2025
Kuulei
Travis is very friendly, personable, professional and very knowledgeable! He’s a keeper!
Customer service response - Thank you for your positive feedback, Kuulei! We're glad to hear that Travis provided friendly, personable, and knowledgeable service.
Sears Home Services on March 27, 2025
Lei Pitolo
Eric was great! Very professional and his expertise was very much appreciated! He got the job done and explained the entire process. We are retired kupuna moved from Oahu to the Big Island 9 months now and Eric came with Aloha from beginning to ending! Mahalo Piha Eric Malama Pono 🌸
Customer service response - Thank you for your positive feedback, Lei! We're glad to hear that Eric provided professional service with Aloha and that his expertise was appreciated. Mahalo!
Sears Home Services on March 27, 2025
Annette Todaro
Travis was knowledgeable and professional. He quickly diagnosed the issue with our dishwasher and fixed it. He also gave us some tips on dishwasher maintenance. I decided to purchase the Hawaii Sears Protect Appliance Program because they have access to the local appliance repair companies. I called 3 appliance repair companies and was routed to Sears Protect. They were able to get me an appointment the next day. I also received a discount on the labor cost for purchasing the plan.
Customer service response - Thank you for your positive feedback, Annette! We're glad to hear that Travis provided knowledgeable and professional service, and that you found value in the Sears Protect Appliance Program.
Sears Home Services on March 16, 2025
Lolita Tanouye
I was satisfied with Travis’s performance.
Customer service response - Thank you for your positive feedback, Lolita! We're glad to hear you were satisfied with Travis's performance.
Sears Home Services on March 16, 2025
Nyla Yamamoto
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 16, 2025
Marilyn Kraft
Travis was great. He was knowledgeable and very kind
Customer service response - Thank you for your positive feedback, Marilyn! We're glad to hear that Travis provided knowledgeable and kind service.
Sears Home Services on February 17, 2025
