1300 Southlake Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alex
Alex did a quick job. He was knowledgeable about the unit. Took it apart quickly. Replaced the magnetron. Very nice person. I will use Sears with him again. Thank you
Jan H, Jackson, GA
Best Technician Ever!!!
Mr. Nelson simplified everything for me to understand. He was on time and made sure my machine was running properly before leaving. If I could have all the technicians be like Mr. Nelson (for any product or service) I would.
Derman L, Atlanta, GA
Good Job
Professional Kevins diagnosis the problem in a quick amount of time.
Cynthia R, Newnan, GA
Competent and polite.
In and out in 10 minutes. Problem solved. Micpworking like new
Jill Truitt, Peachtree Cty, GA
Five star Service
Great service and extremely knowledgeable and professional. Your technician is what Sears use to provide. Request sears reward this outstanding professionalism and service, Thank You
George C, Ellenwood, GA
would recommend
friendly guy, kept us informed about his arrival time and repair options.
Anne R, Jonesboro, GA
Refrigerator Repair
The technician assessed the problem with the refrigerator and got the necessary authorizations to proceed with the repair. It was timely but he completed the job with no problems. It certainly makes my weekend less stressful. Thank you, Demetrius,
Joan W, Riverdale, GA
A+ technician, D- on customer service
When the technician finally arrived to the house, he was efficient, professional, and courteous. It seems he did a fine job. However, I received a text message that he was on the way five full hours prior to his arrival. He arrived at 6:30 pm for what was an 0800-1700 window. Sears never sent me a technician delay message despite the tracking systems stating it would. Calls to Sears customer service to find out about the arrival time proved futile. This appointment was rescheduled way too many times and finally occured 15 days after initial diagnosis and 8 days after parts arrived. This delay created both loss time at work and forced me to purchase a mini fridge and freezer in the meanwhile.
Tim A, Griffin, GA
Very efficient service
It was easy to schedule the work, we were kept informed every step of the way, the technician was great to work with, very professional and very prompt. Overall a great experience.
Erika H, Conley, GA
Oven
Professional
Valencia R, Atlanta, GA
