6580 Douglas Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Hamlin
No one came to my house, I have a ring camera.
Dunkin H, Douglasville, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 09, 2024
Failure to report at scheduled appointment time
Representative stated I canceled or refused the scheduled service he did not make it to my residence after I waited all day and called after the said time to say I needed to reschedule my appointment and he wasn't going to make it
Monique V, Rockmart, GA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 06, 2024
Nothwas fixed
He said it needed a kill switch and he can't get into that and left reporting the issue to his company.
Lisa A, Douglasville, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 09, 2024
Horrible experience, will NEVER use them again.
They came to fix my washer, that caused a leak in my basement. After the tech left, he left all my fans and dehumidifiers unplugged which could cause mold growth in my house. Not only did he leave them unplugged, when he unplugged them he moved the cord to a position which made my 3-year old daughter trip (they were all placed under rugs prior to his arrival). I called and sent him a text, but he never responded. Since I was at work, and can't fix the issues he left I called the 1-800 line to have him come back out and fix it since but was left on hold for 45-min. NEVER use them. Use a local, small business who cares about their community.
Austin F, Temple, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 02, 2024
Not Happy with Sears at all!!!!
Our experience was awful. We tried to describe to the young man what was going on with our unit. He continued to talk over us and quote Sears policy to us. I was trying to explain to him that we have experienced this same problem with this unit for a year now and we've had two different people come out here and said the unit needed to be replaced, but Cleven stated as long as the unit was running while he was here there's nothing he could do about it. I told him the unit was gonna work for a couple hours then it would stop working again. In the middle of the night the unit stopped, I've had no AC the entire weekend! It's 89 degrees in my house. My husband is sickly and has breathing problems. This is totally unacceptable.
Robert E, Powder Springs, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on June 10, 2024
Refrigerator/Freezer! It need some type of anti freeze I'm !
Nothing was completed, my floor is a disaster. The tech said the refrigerator would be operating in 24 hours (not so) in the meantime all of my frozen veggies are soiled. I've phoned to have someone come out before 28 December, no one has responded to my request. I am not happy at all with this service! Especially with having to throw away food, I can't even give it away!
Janel A, Douglasville, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 21, 2023
Worst ever
He was behind schedule and that he had been calling me and it kept going to voice. He complained about the fact that it was a crawl space. He did not like this side of town for that reason.
Rita B, Atlanta, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
Scheduling follow up service is unreasonable
First, the Sears email stated that the technician would call one hour prior to their arrival at our doorstep. However, Patrick called only after he had parked in our driveway. Following a thorough examination of the issue with our refrigerator, we mutually decided to proceed with the repair. Regrettably, the service charge exceeded my expectations for replacing two components in the refrigerator. Subsequently, the next step in the process was to arrange for the replacement and installation of the two required parts. Astonishingly, we were informed that it would take two weeks before any technicians could return to our residence to perform the necessary replacements. Two weeks! Inquiring about the possibility of an earlier appointment, we received a negative response, indicating that this was the schedule dictated by their system. Considering both the inflexible scheduling and the high cost of the technician service fee, we regrettably had to decline Sears's services. At the end of the service visit, Patrick's customer service wasn't at its best. In Sears' system notes to cancel the service repairs, Patrick selected "the customer was dissatisfied with the high price of services". This is not true. It was a scheduling issue. We needed the service completed before October 30, 2023.
Richard W, Fairburn, GA
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on October 18, 2023
Broke our microwave brace over stove
He fixed the microwave but broke the brackets that hold the microwave up. We can no longer use our microwave
Laureen M, Temple, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2023
Not Happy
I was not happy when I told you that my wife needed the ice because she had to use it when taking chemo treatment and you said it will be 30 days. Then I had to pay $ 129.00 and the tech did not fix the refrigerator ice maker and broke a piece off the left door and now it sits on our counter. You had our info and should have looked it up before you came out and charged me for nothing. Will not use you again.
Ralph B, Franklin, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
