100 Mall Blvd Ste 300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Anthony
He was polite, fix the item when he promised. Took carton with him.
William B, St Simons Is, GA
Gib microwave
Everything was fine till I saw four screws on my counter and one of my filters that was just 2 months old pushed up in the middle causing the filter to be unusable. There fire on have to purchase another one. Thses are soft aluminum filters. Microwave wave works but now I'm wondering for how long. Guess I'll need to save the screws.
Brenda G, Brunswick, GA
Homeowner
Today is 4th time tech came to my home, it APpears to be repaired, but so did previous times before also..repairman doing the best he can.,, calling/ reaching someone ar your 1800 help desk is beyond AWFUL, not worth time & $$ for this warrnty
Ruth Harrison, Jesup, GA
Awesome service tech
Scott was polite answered questions and was on time. Diagnosed the problem and made his recommendations. Overall great experience.
Wayne D, Brunswick, GA
Done
Tech explained everything he was doing And very polite
David W, Alma, GA
Rating of Service
Jeneil is very friendly & professional. However, the repair wasn't completed.
Michael B, Saint Marys, GA
Washer problem
Very courteous Did PM on washer and dryer Could not diagnose specific issue on washer
Lowell W, Blackshear, GA
You cannot speak to anyone from Sears
Repair tech replaced a refrigerator door due to bad wires. It now leaks. Tried to call someone but that was not possible so I had to open a new claim. Sears took three months for the first one, what a joke.
Kevin O, Kingsland, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 11, 2023
No details given
The last two technicians came out and said: 1. The circuit needed to be replaced and 2. A fan needed to be replaced. This technician did not do either of those. He simply defrosted the freezer…which is not defrosting on its own because the circuit board needs to be replaced. His notes did not indicate that he replaced the fan or circuit board, which is what was identified as the problem by him and a previous technician. So did he replace the circuit board and fan or not?
Johnny Evans, Brunswick, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 17, 2023
