2201 Henderson Mill Rd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sheritta Grigsby
Service Technician was great...on time and knowledgeable! However, Sears Home Services procedures, policy, scheduling service, ability to make direct contact is awful and needs review to avoid the numerous inconveniences encountered by customers. I experienced two previous services scheduled with both being no-shows, no-calls, no-texts etc. Ultimately it took 5 Service calls scheduled to somewhat resolve my issue. I was very satisfied with the last service tech, however, I am totally dissatisfied with Sears Home Services business practices.
Customer service response - Thank you for your feedback, Sheritta. We're glad to hear you were satisfied with the technician, but we're sorry for the scheduling issues you faced. We appreciate your input and will work on improving our processes.
Sears Home Services on April 06, 2025
Thomas Ostroski
Arrived on schedule... Did all his checks on my 23 yr old treadmill... Done in 20 mins... Very satisfied with the service... Have had these service warranties for all these years... Unit still running... I am still running...
Customer service response - Thank you for your 5-star review, Thomas! We're glad to hear that our technician provided timely and satisfying service for your treadmill.
Sears Home Services on April 03, 2025
Louise Luther
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 02, 2025
george engelhard
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 01, 2025
Monica Ryan
Technician was very detailed and professional. Well mannered and knows his job. I highly recommended using a Sears Technician at all times. I am very pleased with the work that was done on my washer and dryer and the explanation given.
Customer service response - Thank you for your 5-star review, Monica! We're glad to hear that our technician was detailed, professional, and provided a thorough explanation for your washer and dryer service.
Sears Home Services on March 30, 2025
JBLYTHE46
Miguel and Pedro were excellent! Fast and effective. I was so satisfied with them I gave them each a big tip.
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 25, 2025
Kermit Smith
Rodney T. Is very professional Tech.
Customer service response - Thank you for your 5-star review, Kermit! We're glad to hear that Rodney T. provided professional service.
Sears Home Services on March 20, 2025
Bea Whitten
Aaron could not have been nicer or more professional.
Customer service response - Thank you for your 5-star review, Bea! We're glad to hear that Aaron was nice and professional during your service.
Sears Home Services on March 18, 2025
Em Harrison
He was very professional he got in get it done and he was out
Customer service response - Thank you for your 5-star review, Em! We're glad to hear that our technician was professional and efficient.
Sears Home Services on March 16, 2025
Jackye' Shields
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 13, 2025
