2266 E. Fowler Ave. Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rhonda R
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 21, 2025
A U
Such a pleasure to have a well experienced tech repair our washer.
Customer service response - Thank you for your positive review, Andy! We're delighted to hear you had a pleasant experience with our experienced technician.
Sears Home Services on January 09, 2025
Bob G
Abe gave great service! He was considerate, courteous, effective, and ethical, always looking out for our best interest. He cleared up confusions created by your AI robot (that system needs fixing). I give him the 5 stars, not the bot. Abe called me today directly and informed me that I will be refunded the price I paid for the parts he had ordered for me, $273.33. He also told me the very easy way I can adjust the thermostat on the water heater, which is all that needs to be done. I am thankful that I could communicate directly with Abe, as this helped me expedite the process. Please consider letting customers deal more with real, live people rather than AI robots. Trying to get service by calling or texting the company directly or via texts is extremely frustrating and unproductive. Abe saved the entire experience for me.
Customer service response - Thank you for your positive review, Bob! We're delighted to hear Abe provided considerate and effective service, and we appreciate your feedback on improving our communication process.
Sears Home Services on January 05, 2025
Bobbi R
The technician was absolutely the best. He treated my home as his. He made sure we was totally satisfied with the repairs. He had to order my parts. Once the parts was delivered he returned within 30min to complete the repair.
Customer service response - Thank you for your positive review, Bobbi! We're delighted to hear our technician provided excellent service and ensured your satisfaction with the repairs.
Sears Home Services on December 12, 2024
ed4rkba
If I could give him (Tech) a Ten I would! He was very thorough, focused on the repair and considering what had to be done and how involved it was, he was quick. To say my family and I are pleased is an understatement. For decades I have purchased Sears extended service plans on my major appliances and have never regretted it! Worth every cent and the personnel are knowledgeable professionals! KUDOS!
Customer service response - Thank you for your positive review! We're delighted to hear our technician provided thorough and efficient service, and that you've had such a positive experience with our extended service plans.
Sears Home Services on December 12, 2024
The B
Efficient fast and professional service
Customer service response - Thank you for your positive review! We're delighted to hear you received efficient, fast, and professional service.
Sears Home Services on December 03, 2024
MARSHA B
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 26, 2024
Margaret V
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 23, 2024
Sandy S
The repair man was efficient and cordial. Timely and neat. It was a pleasure.
Customer service response - Thank you for your positive review, Sandy! We're delighted to hear you had a pleasant experience with our efficient and cordial repair service.
Sears Home Services on November 21, 2024
Sandra S
The technician was very experienced and did a fine job. We were very happy with how professional and effective he was. He even solved problems we didn't know we had with our machine.
Customer service response - Thank you for your positive review, Sandra! We're delighted to hear you were happy with our technician's professionalism and effectiveness.
Sears Home Services on November 12, 2024
