1360 Oviedo Marketplace Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Repair
Henack was very professional and knowledgeable. He completed the work in a reasonable amount of time.
Terry L, Oviedo, FL
Quick fix to problem
Dennis and helper quickly diagnosed and fixed unstable washer with new rods. Professional, but he kept trying to sell me the home warranty. I just wanted a repair, not a sales rep. Plus they couldn't transmit the repair paperwork. SEARS needs to supply an ipad or some other device so they can quickly transmit. Washer works fine and they cleaned up and ran a test.
Pamela M, Orlando, FL
Quietly competent
Seth accommodated a late change in my schedule and then came in and fixed the issue quickly.
John C, Orlando, FL
Nice Guy
Nice guy. Gave an answer to what may have happened and really did not do too much. No resolution as our system went down right after he left so it we had to schedule another appointment again.
Javier T, Winter Spgs, FL
Work done fast, but empty repair part box left behind
The work was done quickly. Wish that after work was completed the tech would have been able to take away the large empty box that the replacement washing machine tub was in. When asked if he could take the empty box away after the job, he said he couldn't do so. I had to get rid of the empty box after the job was done.
KC, Sanford, FL
Poor service
If this was for Oct 28th, I had no service actually. One man sat in his truck for 2 1/2 hours waiting for the other man. My refrigerator is enclossed in a cabinet. It has rollers. There is a carpet in front of it. The first man who came said two men were needed. Two men came today ,finally ,and said I had to hire someone to move the refrigerator. I am sure I am not the only customer having something enclosed. I need a Sears techinician. Kenny was great when he came , diagnosed the problem, and ordered the part. I would like him to come back. If I have to pay someone to move my refrigerator, why do I need a warranty?
Elaine L, Winter Park, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 28, 2024
error codes door lock
Selwyn was able to diagnose and remove the codes but washer is not draining
Michael K, Winter Park, FL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2024
Cant post what I would like to say.
4 techs 5 weeks for a leak in the coils. Where they had the coils in the warehouse. Definitely not happy with the service. I pray they have done the job right.
James D, Winter Springs, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 18, 2024
👎
I was never contacted re Cinch (whoever that is) bought my account. Also, I wasn't advised monthly and service fees would be raised. I would have canceled my account sooner. Totally unprofessional and I will be letting everyone know not to use your services.
Suzanne F, Chuluota, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 25, 2024
Poor Technician
This technician was rude He kept breaking the appointments and when I asked him why the appointment was cancelled, He said call Choice warranty and hung up on me. He also didn't know his job. He told me I needed a board that was costing me almost $400. Today I had a new Sears technician very smart, polite and knew his job. He had a tool to put in the board and it upgraded the board. Saving me the almost $400 this guy told me.
Joann R, Alafaya, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 15, 2024
