901 N Federal Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good job
Orett did a through job but couldn't vrepair because spare part wasn't available for my refrig. But he identified the spare part that we could order
Cecelia J, Ft Lauderdale, FL
homeowner; svce on wall unit a/c
Notifications were very good. Shawn was timely, professional and explained his work very well. Thank you!
John, Oakland Park, FL
Refrigerator repair
Excellent! 5 Spent time instructing us in order to avoid future problems. thank you
George K, Ft Lauderdale, FL
Delis did a great job
He was very professional, on time, and thorough, and he paid attention to details.
Elly D, Ft Lauderdale, FL
great job
The man is dedicated and definitely knows what he's talking about. Thank you very much. It was a pleasure.
Victor Z, Wilton Manors, FL
Washing machine
Very good Technicians did a very good work. About Sears costumer service, very bad impossible to talk with an human voice very bad!!!!!
Howard G, Ft Lauderdale, FL
Super repair person
Richard was coming out to pull the board and send it out for repair. He asked me if he could look at the dryer and try and fix it. He certainly did and he did a great job if the board had gone out for repair I would still be waiting more weeks, he deserves an extra special credit for his work. Why did Sears not send him out weeks ago?
Richard L, Ft Lauderdale, FL
Knowledgeable and respectful
He is very knowledgeable and patient he was able to answer several questions I had regarding the unit. He is very organized, methodical and clean. I appreciated that he was very respectful and didn't leave a mess after he left.
Luisa, Ft Lauderdale, FL
Service Tech is great. Support system is Lousy
First Shawn P the tech is talented, informative, and a hero. The systems which support him are terrible. It is next to impossible to talk to a human being. Half of my hour was trying to deal with the automated telephone tree. The second half, once I reached a human, was equally unsatisfactory. Of the four humans I was transferred to, none knew of a Certificate of Insurance (which most Condominiums require). So if your tech showed up without a COI in place he would not be allowed into the building where I live. Fortunately I had his phone number and he quickly gave me the link to the outfit that deals with COI's. I had an updated COI in minutes. Thanks totally to Shawn P. I would subscribe to your service agreement if your support system wasn't so awful.
William R, Ft Lauderdale, FL
Good job
Donald gave excellent service. He was very knowledgeable and solved my problem quickly.
Chris G, Ft Lauderdale, FL
