3240 Kirkwood Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Range Heating Issues
The same technician has come for every call for the issue with our range. He tested the temp with his thermometer tool after installing a new heating element. I wish he would have left my store thermometers in the oven when he tested the temp with his testing tool so that we could see what temp they registered at the same time. A while after he left I set the oven temp to 350 after the oven cooled completely and my thermometers registered 375. When the oven beeped that it had reached 350, , I waited another 10 minutes and my thermometers, one older and one new, both showed 375. I will test it a few more times to see what happens. I know that being off a few degrees is normal, but I can't cook in the oven until I know that it is at the temp I need. I'm hoping that another call will not be necessary, but will call if I'm still not happy. I'm sure the technician has done everything needed to fix the issue. I know my range is older, but has been kept in pristine condition. With a new control panel and heating element, I was hoping that today's visit would have made this a done deal. As I said, I will try a few more time to see what happens.
Gregory M, Wilmington, DE
Good service
Courteous, prompt service by the technician. Don't ask for a review if you are going to control the input.
Diane N, Chesapeake Cy, MD
Fix the Issue
I would call him again and again. Not the company just him. Sears need to work on answering the incoming calls as the system sucks. You cannot get a live person on the line … push this option and that option and still no live person.
Peggy B, Wilmington, DE
On time and completed repair
Technician arrived at the early part of the expected time and completed the job quickly
Mario D, Landenberg, PA
Extremely knowledgeable professional
Our technician came in and assessed the issue w our dryer very quick. He explained it to us so we could understand. Super grateful for the service and would call back if we had any issues in the future.
Ryan H, Chesapeake City, MD
Prompt and professional service
Tyrell was courteous and polite. Very qualified to diagnose and fix the problem. Happy with service.
Lokesh R, Landenberg, PA
Washer and Dryer Service
He is Pleasant and Knowledgeable--ordering parts for further dryer service. Hope to get same technician.
Keith J, Newark, DE
Excellent service
Paul was excellent. He called to give me a timeframe so I knew when to expect him. He was able to diagnose the problem and fix it. Along the way, he took the time to explain and show my wife and I what he was doing. Paul was professional and friendly and I could not have been more satisfied with the experience.
Ryan Z, North East, MD
Text
Wish I would have received a call or text from the tech when he was on the way. All I got was a text saying 8-5 window. Just would have liked a heads up. Other than that, super nice tech and explained to me everything.
Judy C, North East, MD
Frig Man
Mr. Aziz was pleasant and professional. He explained everything to us regarding possible problems, causes as well as, viable options in repair or replace.
V W, Bear, DE
