850 Hartford Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mary G
Dave was very pleasant and was able to fix the problem with our dryer quickly!
Customer service response - Thank you for your positive feedback, Mary Jane! We're glad to hear that Dave was pleasant and quickly fixed your dryer problem.
Sears Home Services on May 09, 2025
Andrew N
Mike, the repairman was great. The new system using AI which prohibits me from talking to a human at all ever is a horrible development. Also, AI or Sears must now be overbooking appointments by a lot. Sears had cancelled 5 or 6 appointments on me recently. I am stuck in the house waiting all day - the appointment is set for any time from 8:00 till 5:00 - only to have the visit cancelled. As I noted, this has happened to me several times. Very bad, very inconsiderate,
Customer service response - Thank you for your feedback, Andrew! We're glad to hear Mike was great, but we're sorry for the inconvenience with the appointment scheduling. Please contact us directly so we can address your concerns.
Sears Home Services on May 09, 2025
Pamela R
Great service. Very knowledgeable technician.Sears has serviced my 30 year old tractor from day one and I have never had a problem.
Customer service response - Thank you for your positive feedback, Pamela! We're glad to hear you've consistently received great service and that our technician was knowledgeable.
Sears Home Services on May 08, 2025
Ronald L
The technician (Micheal) was great but the labor rate is insane. 80 % of a new dishwasher for the soap dispenser !
Customer service response - Thank you for your feedback, Ronald! We're glad to hear that Michael provided great service, and we appreciate your input on the labor rate.
Sears Home Services on April 23, 2025
Caroline D
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 22, 2025
Nitin P
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 22, 2025
Elizabeth F
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 22, 2025
Rob H
Sears appliance repair service was excellent scheduling. The service was quick and easy parts were delivered and the repairs made very quickly. We appreciate a minimum downtime with our washing machine.
Customer service response - Thank you for your positive feedback, Rob! We're glad to hear you found our scheduling excellent and that the repairs were completed quickly, minimizing downtime for your washing machine.
Sears Home Services on April 21, 2025
Christina B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 16, 2025
Melissa
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 10, 2025
