7 Backus Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Competent, helpful, technician from Sears
Very pleased with the excellent repair job Germaine has performed on our leaky fridge, he was able to diagnose and fixed the problem quickly and neatly while explaining the process every step of the way which is very helpful to us. thank you.
Carol R, Newtown, CT
Continued great service
Jermaine has been the same tech I've dealt with since we had issues in February. He has done everything to keep our unit running. However, a 20 year old freezer can only do so much. Today was a day that a simple fix is not available. He has always been on time and honest and has patience to explain things. Based on the repair estimate it will be cheaper to get a new freezer versus keeping this 20 year old unit. You're in good hands with Jermaine.
Tim W, Brookfield, CT
Great service!
Daniel has serviced my lawnmower multiple times now. Each time he provides great service and works quickly and efficently. He is the main reason I choose Sears home services. I look forward to seeing him next year!
Bhavik P, Brookfield, CT
Wayne review
Wayne was extremely competent and courteous. He diagnosed the issue quickly and was communicated clearly. I would rate Wayne a 5!
Steven C, Ridgefield, CT
Great service
My service technician, Tony was great. He went above and beyond to get the job done.
Kadeen W, Danbury, CT
Dryer Fixed Super Fast!
David arrived b4 his scheduled time and fixed my dryer quickly! He was courteous and got the job done. So glad we have Sears Home Services you have great, knowledgeable technicians!
Brenda O, Danbury, CT
C&E people are excellent
I don't know how many emails I've had from Sears re-scheduling appointments - it's AI gone mad. C&E can't stick to whenever Sears think they should appear - what outside vendor could. However, C&E have Barbara in the office and other excellent people so the visit is eventually scheduled to my satisfaction. Absolutely no complaints about C&E techs - for instance the ducting from my dryer is now anchored better than it was thanks to the excellent service and work ethic. Good to know I have a reliable service to call directly if I have trouble with any of the appliances not covered under the Sears plan - and I hope that for service under the Sears plan, I'll still be able to get C&E to come out and take care of things.
Susan S, Pawling, NY
Great job!
Robenson is very knowledgeable, professional, and courteous. Identified the problem and knew how to fix it.
Kimberly B, Ridgefield, CT
Very Professional
Jeremy was very professional and knows what he's doing. Excellent communicator too.
L B, New Milford, CT
Another great service experience for our Kenmore Freezer
Jermaine arrived promptly within receiving a text message that he was on his way. This was a follow up visit and I explained to him what was happening. He quickly diagnosed the issue and had a suitable part in his truck. Nothing needed to be ordered. He explained everything he was doing, He also did another check (beyond what the service was for) to make sure there wasn't any potential problem. He was very considerate and moved items back to their original location. Friendly and helpful and efficient. I would highly recommend Jermaine for appliance repair work.
Tim W, Brookfield, CT
