16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Debbie G
This was an absolute nightmare. I already had a diagonistic for which I paid the $129, so why the person in your office thought I needed another diagnostic so I could be charged another $129 is beyond me. Then, trying to contact a LIVE person was impossible. Your automated system blocks anything beyond what someone decided was important. So now, I'm left with a refrigerator that doesn't work and all I've gotten from Sears is the run-around. The person in your office said Sears had to contact LG to activate the compressor warranty. Today your service tech said I had to contact LG. Obviously, the left hand has no idea what the right hand is doing. So, to anyone needing a new refrigerator, DO NOT buy LG. For anyone needing service on an LG refrigerator DO NOT contact Sears.
Customer service response - We apologize for the trouble you've faced, Debbie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Josh C
Nobody even came up to the door for service.
Customer service response - We apologize for the trouble you've faced, Josh. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 10, 2024
Karissma A
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on September 07, 2024
Anthony G
Technician was amazing; but they re-scheduled or canceled 4 times. It took 3 months to get our oven fixed. I’ll never use them again
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 05, 2024
Patrick S
My appointment was rescheduled for Wednesday, but SEARS updated the appointment on Monday as completed even though no one came to my house. We’ve been trying to get our dishwasher fully repaired since November. The wrong door panel was ordered. I can’t talk to a person at Sears. This customer service experience has been disappointing, frustrating, and time consuming. I will not recommend Sears Home Services to anyone.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 17, 2024
jacob H
TERRIBLE SERVICE! If I could give less stars, I would. Was out here on the 11th to service my air conditioner. Which at the time, was still working partially. Was notified that day that it would be 14 days until he could get parts and be back to make the repairs. Since that visit my ac has been short cycling and shutting off within seconds of trying to turn it on, and their "technician" showed up to day without any parts, explaining what he needed to leave to get parts for. He then left, without making any repairs and canceled the job because "it was something they could not repair". Would not recommend even in the slightest
Customer service response - Thank you for taking the time to bring this to our attention, jacob. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 25, 2024
Lisa L
Tech apparently knocked once on screen door, did not use Ring doorbell. Neither I nor the dogs heard the quiet knock, I happened to notice him walking away on the Ring Cam and ran out to catch him but he took off so fast I didn’t even see his truck leave.
Customer service response - Thank you for taking the time to bring this to our attention, Lisa. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 24, 2024
Grant B
My wife moved a flight so that she could be present for the appointment. She was home all day and never had the doorbell rung, never heard a knock. The family dog never went off. Technician charged $200 and said that we were unable to be reached. He signed the acceptance form for me! Absolutely absurd.
Sherrie J
They didn’t show on appointment day had to wait 2 more weeks supervisor would not call back dryer has same problem after repair have to wait 2 more weeks for repair supervisor still will not return call
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Jenny W
Technician never showed up. My window was from 8 am-12. Never got a notice from them. Stayed home all day for no reason. Been without a clothes washer for a month this is the third appointment scheduled and they keep telling me my parts to fix it are on back order. No human contact all automated system. I wouldn’t even give this company a star in the review but in order to post I have to.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
