1650 Briargate Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
RIDICULOUSLY POOR SERVICE UNDER WARRANTY!
I called in mid-June to ask for repairs to my refrigerator. An appointment was set for TWI WEEKS LATER, because the technician who works in my area (in the mountains) only comes here on Thursdays, and had mo availabilities the following week. Before that appointment, I was asked to explain the nature of the problem with the fridge, which I did. The technician finally arrived, but had NONE OF THE PARTS necessary for the repair, despite my prior description! He said he had to order the parts, and that he would return on the Thursday after the parts arrived. They arrived at my house about ten days later, and he came back that Thursday. (By that time, it had been ONE MONTH since my first call, asking for service!) When he opened the parts package, he said that IT WAS THE WRONG PART, and he would have to re-order the correct one! He scheduled his next visit for TWO WEEKS LATER(!), to be sure the parts would have arrived. The parts arrived (at my house, again) TWO DAYS LATER! When I called the office to ask for the technician to come sooner, I was told that he had no room for me any sooner in his schedule. So after ANOTHER TWO WEEKS' WAIT, the day arrived for the technician's visit, but he never showed up! When I called in to find out where he was, I was told that he was not working that day, and my repair appointment was being rescheduled — for FOUR WEEKS LATER!!! He finally arrived yesterday, August 22nd, and made the repairs with the parts I had been holding for him for about six weeks! I bought my Sears Appliance Warranty almost exactly two years ago, and this was the first repair I had needed since then. The Warranty covered all of my appliances for five years, and cost me more than $2,200! If this experience with my first repair is the service I can expect under this Warranty, it is unacceptable, and I think I am owed a full refund!
Marijo M, Divide, CO
Repairs still not complete
Compressor was replaced yesterday afternoon. Allowed refrigerator to run all night. Compressor is now running, but refrigerator is not cooling and freezer is not freezing. Sears Parts Direct (under Part Information) indicates replacing compressor requires a software update (Part # CJT30000002). Might that be the problem or has another component failed?
Lorna L, Colorado Spgs, CO
Dryer
I had a diagnostic on my dryer and washer. My washer I ordered a part and pre paid for that part and service. I just went to use my dryer and I noticed my dryer light was not reconnected. Also I don't think it's fair to charge me the huge price for the washer and then a diagnostic for the dryer when the same per was the one for both. Also I wasn't comfortable having a guy that today was his first day on his own. I sent him error code OE on text days prior and I have to wait until next Friday to get my washer fixed . Please make sure whoever comes they reconnect my dryer light since it was working before I had it serviced.
Gina P, Colorado Spgs, CO
Still broke
My washing machine still broke After 3 visits And lots of $$
Doug B, Co Spgs, CO
Refrigerator work
The guy who fixed the frige did a great job. He worked fast and there have not been anymore problems.
Jolynn R, Colorado Spgs, CO
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 25, 2024
Unanswered questions
Komy came in with his Freon gauges but didn't check levels, our refrigerator has been running nonstop for ten days without cycling on and off, our ice maker puts out one batch every 24 hrs, he said everythings fine there's nothing he could do, I think he could of at least checked Freon cause unit should not run continuously for 10 days without cycling and very little ice being made, not happy with this service.
Bill W, Peyton, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
Waste of time and money
Tech was late and did not have time to wait for the fridge to defrost via his steamer, so left me to do it and said to call back if it continued having the same issue.
Michelle L, Colorado Spgs, CO
Customer service response - Michelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
service
this is will our 5th appointment tomorrow. everytime someone comes, they say, it's fixed. we are over 6 weeks without a refrigerator!!! and $900 on parts, that don't seem to be working. will we get a refund on those parts? this is so dissapointing!
Richard F, Colorado Spgs, CO
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 28, 2024
Dryer is still broken
My experiance with the warrenty service is disappointing. Im not sure if the lack of technicians knowledge or the lack of understand the appliance. I have had four visit for my dryer and its not charles's complete fault but my dryer is still not warming up when does sears decide that the repairs are not working and we need to look into a new dryer
Mary G, Peyton, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
Wasted my whole day for nothing
Technician should review the report/diagnosis from the previous appointment and get authorized from ins BEFORE coming the second and then realized what's the second appointment for … we have 2 babies at home and we waited Frim 8-5 window time .. this is crazy window time like we couldn't do anything but just waiting . And he didn't even update the arrival time until we called then he didn't know what's the appointment for THEN realized it's the same fridge that he worked on at the first appointment THEN start to call home warranty for authorization … to recap .. wasted our whole day and ruined our schedule. Another thing, we had to move everything … all stuff in the fridge out a night before bc we could not have done it in the morning bc we have to drop off the kid at school. Bottom line, disappointed and upset … from the home warranty to the tech ..
Andy N, Colorado Spgs, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 13, 2023
