7001 S University Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Never showed up
All day long I got text updating the time to as late as 8 PM tonight and then the order was just closed. No one ever showed up this place is a joke.
Michael R, Parker, CO
Customer service response - Dear Michael thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 19, 2023
Furnace preventive maintenance
Our furnace has not worked since your technician (James) left our home. This is totally unacceptable. It is TERRIBLY cold in our home. We called your service phone number and they said you could not come out until tomorrow. We need immediate service.
John Hilton, Lone Tree, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 12, 2023
Refrigerator
Our repairman was courteous and he worked hard to find and repair the problem. However, It took many weeks before a repairman could come. He installed a repair...the refrigerator is still leaking water inside! Now we must wait a few more weeks before a supervisor will come out and say, "yes, you need a new refrigerator." At this pace, how long will it be before we get a new refrigerator!! We have had a maintenance agreement for a LONG time.
Mrs. Thomas Reilly, Hghlnds Ranch, CO
Customer service response - Thomas, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 14, 2023
