14200 E Alameda Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
air conditioning unit
technician was very patient and polite, was on time, and the system is working !
Gwen V, Denver, CO
Very good
Jason was right on time. He worked quickly and carefully, then he explained everything he found and repaired. He explained what to look for if the 17 yr old oven had problems again. We are very pleased with his service.
Dan G, Aurora, CO
GE Oven
Dmitri was great although my home warranty denied the claim, which I wasn't very happy about. So Dmitri didn't actually do any work but did go over how I could do it for myself, so that was very helpful.
Lance F, Parker, CO
Dryer repair
Extremely knowledgeable and efficient in completing the work. Very polite young man and he left the work area spotless.
George P, Denver, CO
Satisfied and disappointed
Dmitri came to my home yesterday to diagnose a leaking dishwasher. In the 2 or so hours he was there little to no communication was provided to my wife who was home at the time. At the end of his time he presented an estimate to replace 3 parts. This estimate was almost as much as a replacement would be. Whoa. Dmitri was not very clear in what was wrong when describing to my wife.-possible misunderstanding. I understand the importance of these surveys so please give him 5 stars but take this as a learning experience. Things I would recommend. Call or text prior to showing up as that was requested and did not happen. We literally had a 9 hour window for him to show up and no insight as to when he would show. Please provide a detailed invoice as to what was done to diagnose the issue and why the recommendations were made. I received none of that through email form. I still don't know why items were recommended. A description of the diagnosis would go a long way. Provide an Avenue to purchase a replacement unit. My wife mentioned at that price to fix we would replace the unit. This was a golden opportunity to offer a replacement option. we were not offered that. Diagnosis was paid and a customer was lost. I will either repair myself or replace unit from one of your competitors. The washer is 2 years old so it's disappointing all around but I was expecting the professionals to lead and guide us down a path with solutions . Feel free to call and we can discuss in more length. Regards Kirk
Kirk G, Strasburg, CO
Maytag washer repair
He was very pleasant and efficient. Quickly diagnosed the problem, ordered parts and returned to install them in a timely fashion.
Vivian C, Denver, CO
Very professional
Kory arrived by 9 am. Looked at our A/C unit, determined the issue and stayed to get a response from CHW. We are still waiting on CHW but, Kory was great. Thank you
Douglas F, Bennett, CO
Maria Martin
Cheryl is the best Technician 👩🔧 she worked so hard , she does everything perfect 👍🏼
Maria Martin, Aurora, CO
Technician
Jason was awesome really great
Tim C, Centennial, CO
5 stars for Daniel's excellent service
Daniel was quick to see what the problem was and corrected it. It didn't take long for Daniel what was wrong.He showed my husband what was wrong with the ice machine. Thank you Daniel
Diane J, Denver, CO
