100 Santa Rosa Plaza Reviews
Showing most recent reviews from verified customers of Sears Home Services
Outstanding Technician...Sears Bureaucracy Mind Numbing!!!
June 7, 2024 My wife and I cannot sing the praises of our repair technician enough. He has been TRULY INCREDIBLE!!! At the same time, we cannot express strongly enough our deep disappointment with the Sears complex warranty delivery service. Our technician had to prove TWICE that our refrigerator was not repairable to the same "Department of second Guessing!!!" We were told the first time we would be able to order our replacement in 24-48 hours. WE NEVER HEARD FROM SEARS. AFTER TWO WEEKS WE CALLED AGAIN AND STARTED THE PROCESS OVER AGAIN FROM SCRATCH!!! SAME RESULT! TODAY WE WERE TOLD AGAIN WE WOULD HEAR FROM SEARS IN 24-48 HOURS. THE ONLY PERSON WHO WE FELT CARED ABOUT US, THE CUSTOMER, WAS JOHN OUR TECHNICIAN!!! Others seemed to do exactly what they are told and highly trained to hear our complaints and apologize. By the way, we have also had better experiences. But, this was a ZINGER! DB Santa Rosa, CA June 2024
Davis B, Santa Rosa, CA
Refrigerator Repair
Jose is the absolute best. Friendly, professional and efficient. Best employee you have!
Becky R, Healdsburg, CA
Technician John is Truly Outstanding!!!
I cannot speak more highly of John! He worked diligently for hours to determine, finally, our refrigerator was indeed "UNREPAIRABLE!!!" He literally had to PROVE his findings to multiple parties testing his conclusions. UNFORTUNATELY, WHILE JOHN IS AN UNBELIEVABLE PERSON AND TECHNICIAN, THE SEAR SYSTEM HAS BEEN A TRUE NIGHTMARE. I HAVE BEEN BOUNCED FROM ONE DEPARTMENT TO ANOTHER. NO ONE KNOW WHAT THE OTHER DOES. THE HOLD TIMES ARE SCARY WITH NO CALL BACK SYSTEM. FINALLY, WHEN I REACHED THE RIGHT THE REP SAID...OH...WE NEED TO GET FINAL APPROVAL FROM "OFFLINE." WHAT THAT, I ASKED! OH, THOSE ARE THE DECISION MAKERS. AFTER MONTHS OF TRYING TO FIX THIS REFRIGERATOR. I APPLAUD ALL THE CALL CENTER EMPLOYEES WHO THEIR BEST TO NAVIGATE AND SYSTEM THAT LEAVES UNSUSPECTING CUSTOMERS WITH PTSD. I HOPE YOUR EXPERIENCE IS DIFFERENT THAN MINE.
Davis B, Santa Rosa, CA
Jose Is a First-Rate Repair Technician!!!
Jose has been terrific in helping us keep our Samsung refrigerator operating! That has required a GREAT DEAL of trouble shooting and replacement parts. Sears has required him to prove absolutely beyond a shadow of a doubt that the unit is not repairable before they will approve a replacement. Jose has been GREAT...I wish I could say the same about Sears. Still, we and Jose keep going. Davis Santa Rosa, CA May 2024
Davis B, Santa Rosa, CA
John M
not much he could do because the machine worked at that moment ., didn't work that night when we tried it again .
William H, Sebastopol, CA
Washer, dryer
He was very pleasant and very thorough. He explained everything to me, and I really appreciated his help. thank you. 5 star
Christine C, Ukiah, CA
Very Informative
Sears Appliance Technician was right on time, and had a very pleasant personality. Best of all, he was very informative.
Ginget, Nice, CA
Professional
Called us because he was out of the window, replaced the belt, got the machine going in less time
Muteb Zombil, Lakeport, CA
Jose
Jose was great. Personable and competent. Far exceeded our expectations and we're very satisfied with Jose & his work.
Lynn P, Santa Rosa, CA
Excellent service technician
We live in a remote area but Jose kept us informed of his expected arrival and managed to arrive here on time despite adverse weather conditions. He is very capable and knowledgeable and fixed our upright freezer cooling problem with no trouble. Highly recommend him!
Cynthia P, Willits, CA
