100 Santa Rosa Plaza Reviews
Showing most recent reviews from verified customers of Sears Home Services
5 Stars
Courteous, informative, thorough
Karen S, Glenhaven, CA
Lg service completed
On time and pleasant! Repair completed quickly Thanks!! I will use this service again
Jim D, Sebastopol, CA
Thank Goodness for Sears Home Services.
Jose, the Sears technician, was professional, knowledgeable, and quickly diagnosed the issue with the refrigerator, explained it to us, and then made the repair. Without Sears home service we would have had to buy a new refrigerator as no appliance repair persons would travel to rural areas in Mendocino County.
MPW, Mendocino County, CA
Very professional
Aaron arrived on time and diagnosed the problem very quickly
Jim E, Santa Rosa, CA
I don't know what this means
Very pleasant experience. John was through, knowledgeable and answered all my questions
Dale C, Santa Rosa, CA
ice maker repladement
Jose was great. The only problem is the length of timed from call for service to appointment. If this had been something more serious, I likely would have sought help outside the Sears service warranty which I purchased. Several weeks to schedule an appointment is just not reasonable
Larry H, Ukiah, CA
Leaking dishwasher now ready for new service call
Bobby, a friendly and pleasant young man, came out to service our dishwasher, but he stated that he was unable (eg. not allowed) to work on it at all because, although it was in place and we had emptied our entire under-sink area for him to work, our dishwasher was not hooked up; and according to your rules, he was not allowed to do it. A surprise to us! This was a complete misunderstanding on our part. Since our dishwasher had been leaking, when the floor man came out to replace our floor, he had to remove it, and when he put it back, did not hook it up. We could not afford to have any more leaking which could damage our new floor. And we did not know how to re-connect the unit. Bobby said we needed to have this done first; then call the repairman out. Which we have now done and will call soon to arrange a new service call. Thank you, Karen B.
Karen B, Santa Rosa, CA
Kenmore dishwaster
RObert was considerate and explained cause of problem clearly. He made recommendations appropriate to our use.
Judy C, Ukiah, CA
It's fixed
Thank you Robert for getting the job done regarding the noise. I also ask for a new lint screen when I set up the appointment, but it wasn't on your list, but you said you will call the people to order it.
Teresa R, Rohnert Park, CA
John my service Tech
John was a professional from the very first phone call we had..
Rodney O, Kelseyville, CA
