200 Town Center E Reviews
Showing most recent reviews from verified customers of Sears Home Services
frank M
The tech that came to the house was very professional and tried very hard to solve the problem.
Sue S
Repairman called an hour ahead with expected time of arrival. He was right on time. He was courteous, polite, knowledgeable and professional.
tamera G
Osk L
Product was ordered with the wrong color and when I told the technician that the color was an error the technician said. He was going use it anyway instead of just sending it back and getting the right color. technician would also answer questions for insurance company instead of letting the insurance company answer the questions that are their responsibilities. Technician pushed his side services. That were not covered by insurance and instead that these services needed to be done and that I had to pay him for those services. Technician looked bother that i did not buy his extra service and kept pushing me to pay him to do them. He and his company would not respond to insurance companies questions. Trying to add more work they could get paid for.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Barbara L
He was able to complete the job that the other tech could not, after many appointments some missed, this claim is a 3 month claim. Over all Sears is an awful service repair company. No reflection on the tech today.
paul D
My refrigerator is 15 years old and my technician said my repair was not due to regular use which my insurance company then declined coverage, A thermostat that mounted in the top of the freezer that fell down then was pulled out by the drawer that holds frozen food is regular use. But because of the technicians findings it cost us 2000.00 to buy a new fridge . These Home warranty companies will do whatever they can to not cover the repairs.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 25, 2024