4015 Capitola Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great job
Very professional and knowledgeable. Explained all procedures going on while he worked.
Ralph M, Watsonville, CA
ms. lisa lewis
jorge did a great job at a reasonable price thanks Lisa
Lisa L, Santa Cruz, CA
Knowledgeable and Helpful
Very friendly, knew his job well. I would be happy to have him as a tech again.
Maude O, Watsonville, CA
Washer dryer repairman
He is always pleasant, efficient, on time, does a very good job. Thank you for sending HIM.
Donna B, Freedom, CA
Sorry, I don't know what this means
Michael was extremely professional and very kind. You are lucky to have him!
Jacque L, Royal Oaks, CA
LG Refrigerator Repair
After three scheduled service appointments, our LG refrigerator is finally repaired. On the 1st service call on 10/18/23, the repair technician had to order parts. A follow-up appointment was scheduled on 11/1/23 but the repair technician called to cancel because his truck broke down. At the third appointment on 11/14/23, the repair technician was a "no show" without any notification. Apparently he had called in sick, but we were not notified. At the final appointment (4th) on 11/22/23 the repair technician arrived, parts were on hand, and the refrigerator was repaired. We are frustration with the lack of communication, coordination, and securing the necessary parts. We are experiencing similar problems with our Bosch Cooktop range. Parts are not available, and we have been unable to safely use our stove for over a month now. As a result of these experiences, we will not be renewing our Master Protection Plan next year.
Steve F, Santa Cruz, CA
Maintenance
Friendly and professional. Great job. Accurate notification and arrived on time
Merry O, Aptos, CA
Thank you Fidel!
Very knowledgeable and friendly technician. Very fast working and skillful. Thank you Fidel!
Maria M, Watsonville, CA
Five-Star Service by Fidel
Fidel is excellent pr for his company! Very considerate, apologized for being a few minutes off schedule (not worth mentioning, given the four-hour window Sears provided), asked good questions & listened to answers, explained the problem clearly & concisely with photos. Also explained why he could not completely fix the problem, what he could in fact do, & provided an estimate for the very expensive repair that might be needed if i wasn't satisfied with what he was able to do for the pretty old freezer. thank you so much for sending him.
ldl, Aptos, CA
Refrigerator
Great customer service. Gabriel answered my questions and concerns I had regarding my refrigerator.
Susana V, Watsonville, CA
