3845 State St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
Technician was friendly and knowledgeable. He quickly figured out the issue with my oven.
EU, Santa Barbara, CA
Excellent Job
Quick, effective, knowledgeable, and professional. They diagnosed the problem, knew how to repair it, and were timely and careful at my home.
Thomas W, Santa Barbara, CA
The best!
Brian was amazing! So glad to have been paired with him for my repair. Thank you, Brian!
Genevieve I, Santa Barbara, CA
5
Excellent. Came on time. Got needed part and fixed the frig
Nancy D, Carpinteria, CA
Better late … work made up for frustrating experience
After 4 reschedules had a very nice experience with two capable young technicians. Fixing dishwasher. Knew what was wrong. Original installation was not well done so this was the reason for struggling with repair. They were transparent and made sure I was kept informed.
Silvia C, Goleta, CA
Good work but need an issue resolved.
Matt did a good job but the settings knob doesn't include all available choices. We need to schedule another visit to repair that.
Bill W, Santa Barbara, CA
Repair
Although Matt was scheduled to arrive @1:00 he arrived @5:00. He was efficient, neat and corrected the problem.
Henry B, Santa Barbara, CA
Automated Sheduling System is poor.
Tech scheduled for 10:00 - 2:00 arrival window on Monday. Received a robocall from Sears at 1:45 informing me tech would be on site Tuesday, the following day.... and then tech arrived at 2:30 Monday. Work was performed quickly and job well done.
Mj B, Santa Barbara, CA
dishwasher
tech was helpful and courteous. however, he did charge my CC for $ 75.00, even though $ 100.00 was debited at the time of setting the appointment.
Karl N, Santa Barbara, CA
Still Can't Believe the Outcome...
Problematic washing machine has had five service calls in the last year. Can't spin a load dry properly. Yes, the load is unbalanced but it's not because I don't know how to separate laundry. The machine is garbage and can't wash a normal load of laundry. So I'm then told the load isn't balanced because I can't wash a full set of bath towels at once... some complicated explanation about how it has to be x items of equal size in order to prevent out-of-balance issues. Never had this problem in decades of doing laundry with many different machines. Again, the machine doesn't work properly but I'm told it's because there's a very specific way I now have to sort, separate and wash...nobody has ever heard of this requirement. So I'm stuck with an unfixable machine because there's supposedly nothing wrong with it. SMH
User, Santa Barbara, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
